Support Board
Date/Time: Mon, 09 Nov 2026 22:37:39 +0000
Post From: Downgraded SC package
| [2026-11-09 17:03:23] |
| John - SC Support - Posts: 48480 |
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We see the following in the log: Market Depth Historical Graph | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. *
Numbers Bars Calculated Values 2 | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * Numbers Bars Calculated Values | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * So the first issue is that you changed to package that does not support these items. If you want to use these, then you need to be on one of the "Advanced" packages. And since you are getting real-time data from our Denali Exchange Data Feed and connecting to a trading account, you need to be on one of the Integrated packages. Refer to the following: Description of Service Packages and Pricing: Integrated Packages To change your package, follow these instructions: Sierra Chart Purchase and License Information: Changing Package -- Separately, we see the following in the log: Caught an unhandled exception in StandardWindowProc. WindowName:F.US.EPZ26 [CB][M] 60 Min #2. Message: 15, wParam: 0, lParam: 0 | Number times message previously added: 26 *
We do not know the reason for this. But when you get an "unhandled exception" error, you need to restart your Sierra Chart software. If you continue to get that error, then please run Sierra Chart in "Safe Mode" and see if you continue to get the error. Let us know the results of this. Refer to the following for how to start in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |