Support Board
Date/Time: Wed, 21 Oct 2026 00:27:56 +0000
Post From: Delayed Order Closing – Technical Support Request
| [2026-10-20 18:45:04] |
| John - SC Support - Posts: 48279 |
|
To understand if you are seeing a delay in the interface or in the actual order transmission, you would need to look at the Date/Time of the order information in your Trade Activity Log. The date/time shown in there for the order fill is the actual date/time that it occurred on the exchange. So if that date/time is correct, for when you think you entered the order, then this would imply an issue with the software updating the display. On the other hand, if the date/time is different, and matches what you see within the software, then this would mean that it is about order transmission times. With regards to the system, we recommend going through the following for the best way to setup your system to ensure you have the trades being sent as quickly as possible: Overview of Trading: Sierra Chart Configuration for Most Low Response Time Trading For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |