Support Board
Date/Time: Wed, 21 Oct 2026 00:28:53 +0000
Post From: Delayed Order Closing – Technical Support Request
| [2026-10-20 18:08:15] |
| User613910 - Posts: 55 |
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Dear Sierra Chart Support, First, I would like to express my disappointment with how unnecessarily difficult it is to request technical support. Sorry but I need to mention this. I do this so you know how your customer experience your service. I also would express my thanks and appreciation if appropriatie but this is also part of live. Hope you understand. Why? I have been paying approximately $35 per month for Sierra Chart, year after year. I rarely contact your support services, partly because I find them so difficult to navigate and usually prefer to seek help elsewhere. Now that I have an urgent technical question, I am confronted with an enormous amount of text explaining which questions Sierra Chart may or may not answer. I have to work my way through all these restrictions just to determine whether I am even allowed to ask my question. This is a lot of work. So I hope I will not disturb you with my question. At least I did my very best to read your rules. Frankly, I find this a very discouraging experience for a long-standing paying customer. Whatever happened to this technical world? My technical issue : Delayed closing of trading positions I am experiencing a noticeable delay when manually closing futures positions in Sierra Chart. The screen responds slowly, and I cannot determine whether the delay occurs when the closing order is submitted, when it is executed, or when Sierra Chart updates the display. I have already checked my computer's performance: CPU usage: approximately 12% Memory usage: approximately 60% of 16 GB Disk activity: minimal Chart Update Interval: changed from 400 ms to 200 ms, without sufficient improvement My charts use several studies, including footprint charts, delta and MBOX. My questions are: How can I determine whether the delay is caused by Sierra Chart's screen updates, internal processing, or actual order transmission/execution? Are there specific settings I should check to improve the responsiveness of manually closing positions? Is there a more reliable or faster way to close positions, particularly when using charts with multiple studies? This is a serious concern because I need to be able to close positions quickly and reliably during live futures trading. I would appreciate a clear and practical response to these questions. Kind regards, Anita Date Time Of Last Edit: 2026-10-20 18:14:46
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