Support Board
Date/Time: Tue, 13 Oct 2026 16:40:00 +0000
Post From: Denali data started to be delayed without any reason
| [2026-10-12 21:50:13] |
| John - SC Support - Posts: 48189 |
|
The note in your Message Log that states "Denali Data Feed | Real-time data for symbol [symbol] is currently unavailable." only means that the data has not started yet for that symbol. It is not an indicator that you are getting delayed data, or that you will not get the real-time data. What does not make any sense is why you are getting the message "(delayed)" in your Chart Header when the "Data Delay" is only showing as 1 minute 5 seconds and some milliseconds (such as the .839 for MCLX26_FUT_CME). A delay that small just indicates a difference between your computer clock and the exchange. It should not show the word "Delayed" unless you are more than 10 minutes delayed. We will have Engineering look at this and see if they can understand why you are getting that message. In the meantime, if you want to synchronize your computer clock to a national standard (the same thing the exchanges do), then you can do this using Sierra Chart. Refer to the following: Network Time Protocol Client For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |