Support Board
Date/Time: Mon, 05 Oct 2026 10:49:58 +0000
Post From: Teton CME Routing - Service Connection Timed Out
| [2026-10-05 05:43:44] |
| User340373 - Posts: 11 |
|
Hello, I am unable to connect to Teton CME Routing. Sierra Chart remains in “Connecting” status and every connection attempt ends with “Service connection timed out”. There have been more than 90 failed connection attempts. I also tested a completely different Internet connection using a mobile hotspot, with exactly the same result. Current Selected Service: Teton CME Routing Clearing Firm: AMP Service Package: 11 - Integrated Advanced (active) I have sent the complete Message Log using “Send for Analysis”. Could you please check why my Teton CME Routing connection is timing out? 2026-10-05 01:42:18.842 | Software version: 2933 64-bit 2026-10-05 01:42:18.842 | Primary Thread ID: 16668 2026-10-05 01:42:18.842 | Usage end date: 2026-10-16 2026-10-05 01:42:18.842 | Enabled for: Advanced Features 2. 2026-10-05 01:42:18.842 | Enabled for: Sierra Chart Historical Data Service. 2026-10-05 01:42:18.842 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-10-05 01:42:18.842 | Enabled for: Delayed Denali Exchange Data Feed. 2026-10-05 01:42:18.842 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-10-05 01:42:18.842 | Current selected Data/Trading service: Teton CME Routing 2026-10-05 01:42:18.842 | Custom symbol settings values: enabled 2026-10-05 01:42:18.842 | Chart Update Interval: 500 2026-10-05 01:42:18.842 | Intraday Data Storage Time Unit: 0 2026-10-05 01:42:18.842 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-10-05 01:42:18.842 | 2026-10-05 05:42:18 Local computer time in UTC 2026-10-05 01:42:18.842 | 2026-10-05 01:42:18 Local computer time in SC Time Zone 2026-10-05 01:42:18.842 | Program path: C:\SierraChart\ 2026-10-05 01:42:18.842 | Data Files path: C:\SierraChart\Data\ 2026-10-05 01:42:18.858 | OS Version Number: 10.0 2026-10-05 01:42:18.858 | Locale Setting: C 2026-10-05 01:42:18.858 | Crash reporter started: true 2026-10-05 01:42:18.858 | 2026-10-05 01:42:24.950 | File >> Disconnect selected. 2026-10-05 01:42:24.950 | DTC Client socket (0) | CloseSocket call. 2026-10-05 01:42:24.951 | Teton CME Routing | Disconnected. 2026-10-05 01:42:26.839 | 2026-10-05 01:42:26.841 | Teton CME Routing | .... 2026-10-05 01:43:26.844 | Service connection timed out. Will disconnect and retry. * 2026-10-05 01:43:26.844 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-10-05 01:43:26.844 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-10-05 01:43:26.860 | Teton CME Routing | Failed connections: 103 2026-10-05 01:43:26.863 | DTC Client socket (0) | CloseSocket call. 2026-10-05 01:43:26.865 | Teton CME Routing | Disconnected. 2026-10-05 01:43:26.865 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-10-05 01:43:28.874 | 2026-10-05 01:43:28.876 | Teton CME Routing | .... |