Support Board
Date/Time: Tue, 15 Sep 2026 16:18:39 +0000
Post From: My account is not able to load the data for ES
| [2026-09-15 15:24:51] |
| John - SC Support - Posts: 47898 |
|
You should not be having any issues getting the data for ES, as everything on your account looks good. Please get us your Message Log for a single chart for the ES by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |