Support Board
Date/Time: Tue, 15 Sep 2026 10:59:52 +0000
Post From: App freezing after Windows update
| [2026-09-11 15:27:12] |
| GC72 - Posts: 23 |
|
Same issue again with no price updating, and quote board not populated (except for Vix Index & USD Index which are updating) Here's the message log: 2026-09-11 15:20:31.684 | Software version: 2947 64-bit 2026-09-11 15:20:31.684 | Primary Thread ID: 3424 2026-09-11 15:20:31.684 | Usage end date: 2026-10-09 2026-09-11 15:20:31.684 | Enabled for: Advanced Features 2. 2026-09-11 15:20:31.684 | Enabled for: Sierra Chart Historical Data Service. 2026-09-11 15:20:31.684 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-09-11 15:20:31.684 | Enabled for: Delayed Denali Exchange Data Feed. 2026-09-11 15:20:31.684 | Enabled for exchange2: CME (Trading Account Required) 2026-09-11 15:20:31.684 | Enabled for exchange2: CBOT (Trading Account Required) 2026-09-11 15:20:31.684 | Enabled for exchange2: COMEX (Trading Account Required) 2026-09-11 15:20:31.684 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-09-11 15:20:31.684 | Enabled for exchange2: CBOE Global Indexes Main 2026-09-11 15:20:31.684 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-09-11 15:20:31.684 | Current selected Data/Trading service: SC Data 2026-09-11 15:20:31.684 | Custom symbol settings values: enabled 2026-09-11 15:20:31.684 | Chart Update Interval: 400 2026-09-11 15:20:31.684 | Intraday Data Storage Time Unit: 0 2026-09-11 15:20:31.684 | Time Zone: +00:00:00 (UTC+00) 2026-09-11 15:20:31.684 | 2026-09-11 15:20:31 Local computer time in UTC 2026-09-11 15:20:31.684 | 2026-09-11 15:20:31 Local computer time in SC Time Zone 2026-09-11 15:20:31.684 | 2026-09-11 14:22:49 Server time in UTC 2026-09-11 15:20:31.684 | Local computer UTC time and Server UTC time difference: 5 seconds. 2026-09-11 15:20:31.684 | Notice: Your computer's clock is off by 5 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2026-09-11 15:20:31.684 | Program path: C:\SierraChart\ 2026-09-11 15:20:31.684 | Data Files path: C:\SierraChart\Data\ 2026-09-11 15:20:31.685 | OS Version Number: 10.0 2026-09-11 15:20:31.685 | Locale Setting: C 2026-09-11 15:20:31.685 | Crash reporter started: true 2026-09-11 15:20:31.685 | 2026-09-11 15:20:51.309 | NISS-NYSE 1 Min #17 | Reloading chart. 2026-09-11 15:20:51.320 | TICK-NYSE 1 Min #9 | Reloading chart. 2026-09-11 15:20:51.355 | F.US.EPU26 [CB] Point & Figure 12-1 #4 | Reloading chart. 2026-09-11 15:20:51.355 | F.US.EPU26 [CB] Point & Figure 12-1 #4 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.355 | F.US.EPU26 [CB] Point & Figure 12-1 #4 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.445 | F.US.EPU26 [CB] 1 Min #10 | Reloading chart. 2026-09-11 15:20:51.445 | F.US.EPU26 [CB] 1 Min #10 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.445 | F.US.EPU26 [CB] 1 Min #10 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.564 | F.US.EPU26 [CB] 2 Min #6 | Reloading chart. 2026-09-11 15:20:51.564 | F.US.EPU26 [CB] 2 Min #6 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.564 | F.US.EPU26 [CB] 2 Min #6 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.584 | F.US.EPU26 [CB] #5 | Reloading chart. 2026-09-11 15:20:51.584 | F.US.EPU26 [CB] #5 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.584 | F.US.EPU26 [CB] #5 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.642 | F.US.EPU26 [CB] #2 | Reloading chart. 2026-09-11 15:20:51.642 | F.US.EPU26 [CB] #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.642 | F.US.EPU26 [CB] #2 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.665 | F.US.EPU26 [CB] 60 Min #8 | Reloading chart. 2026-09-11 15:20:51.665 | F.US.EPU26 [CB] 60 Min #8 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.665 | F.US.EPU26 [CB] 60 Min #8 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.672 | F.US.EPU26 [CB] 240 Min #14 | Reloading chart. 2026-09-11 15:20:51.673 | F.US.EPU26 [CB] 240 Min #14 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.673 | F.US.EPU26 [CB] 240 Min #14 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.679 | F.US.EPU26 [CB] 60 Min #1 | Reloading chart. 2026-09-11 15:20:51.679 | F.US.EPU26 [CB] 60 Min #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.679 | F.US.EPU26 [CB] 60 Min #1 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.686 | F.US.EPU26 [CB] Daily #3 | Reloading chart. 2026-09-11 15:20:51.686 | F.US.EPU26 [CB] Daily #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.686 | F.US.EPU26 [CB] Daily #3 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.694 | F.US.EPU26 [CB] Weekly #13 | Reloading chart. 2026-09-11 15:20:51.694 | F.US.EPU26 [CB] Weekly #13 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.694 | F.US.EPU26 [CB] Weekly #13 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.703 | F.US.EPU26 [CB] Monthly #11 | Reloading chart. 2026-09-11 15:20:51.703 | F.US.EPU26 [CB] Monthly #11 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.703 | F.US.EPU26 [CB] Monthly #11 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.711 | SPX_CGI Daily #16 | Reloading chart. 2026-09-11 15:20:51.721 | SPX_CGI Weekly #15 | Reloading chart. 2026-09-11 15:20:51.730 | SPX_CGI Monthly #18 | Reloading chart. 2026-09-11 15:20:51.770 | F.US.CLEV26 Daily #12 | Reloading chart. 2026-09-11 15:20:51.795 | F.US.CLEV26 [CB] 5 Min #20 | Reloading chart. 2026-09-11 15:20:51.795 | F.US.CLEV26 [CB] 5 Min #20 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.795 | F.US.CLEV26 [CB] 5 Min #20 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.828 | F.US.CLEV26 [CB] 60 Min #7 | Reloading chart. 2026-09-11 15:20:51.828 | F.US.CLEV26 [CB] 60 Min #7 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.828 | F.US.CLEV26 [CB] 60 Min #7 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.842 | F.US.FDXSU26 [CB] 2 Min #22 | Reloading chart. 2026-09-11 15:20:51.842 | F.US.FDXSU26 [CB] 2 Min #22 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.842 | F.US.FDXSU26 [CB] 2 Min #22 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.854 | F.US.DSXU26 [CB] 2 Min #23 | Reloading chart. 2026-09-11 15:20:51.854 | F.US.DSXU26 [CB] 2 Min #23 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.854 | F.US.DSXU26 [CB] 2 Min #23 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.862 | F.US.DDU26 [CB] Daily #24 | Reloading chart. 2026-09-11 15:20:51.862 | F.US.DDU26 [CB] Daily #24 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.862 | F.US.DDU26 [CB] Daily #24 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.878 | F.US.FDXMU26 [CB] 240 Min #25 | Reloading chart. 2026-09-11 15:20:51.878 | F.US.FDXMU26 [CB] 240 Min #25 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.878 | F.US.FDXMU26 [CB] 240 Min #25 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.887 | F.US.FDXMU26 [CB] 60 Min #26 | Reloading chart. 2026-09-11 15:20:51.887 | F.US.FDXMU26 [CB] 60 Min #26 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.887 | F.US.FDXMU26 [CB] 60 Min #26 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.896 | F.US.FDXMU26 [CB] #27 | Reloading chart. 2026-09-11 15:20:51.896 | F.US.FDXMU26 [CB] #27 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.896 | F.US.FDXMU26 [CB] #27 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.908 | F.US.EPU26 [CB] 60 Min #28 | Reloading chart. 2026-09-11 15:20:51.908 | F.US.EPU26 [CB] 60 Min #28 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.908 | F.US.EPU26 [CB] 60 Min #28 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.916 | F.US.YMU26 [CB] 2 Min #19 | Reloading chart. 2026-09-11 15:20:51.916 | F.US.YMU26 [CB] 2 Min #19 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:20:51.916 | F.US.YMU26 [CB] 2 Min #19 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:20:51.994 | NISS-NYSE 1 Min #17 | Chart data loading complete. 2026-09-11 15:20:52.002 | TICK-NYSE 1 Min #9 | Chart data loading complete. 2026-09-11 15:20:52.030 | F.US.EPU26 [CB-D] Daily #3 | Chart data loading complete. 2026-09-11 15:20:52.042 | F.US.EPU26 [CB-D] Weekly #13 | Chart data loading complete. 2026-09-11 15:20:52.052 | F.US.EPU26 [CB-D] Monthly #11 | Chart data loading complete. 2026-09-11 15:20:52.057 | SPX_CGI Daily #16 | Chart data loading complete. 2026-09-11 15:20:52.061 | SPX_CGI Weekly #15 | Chart data loading complete. 2026-09-11 15:20:52.091 | F.US.EPU26 [CB-D] Point & Figure 12-1 #4 | Chart data loading complete. 2026-09-11 15:20:52.102 | F.US.CLEV26 Daily #12 | Chart data loading complete. 2026-09-11 15:20:52.112 | SPX_CGI Monthly #18 | Chart data loading complete. 2026-09-11 15:20:52.152 | F.US.DDU26 [CB-D] Daily #24 | Chart data loading complete. 2026-09-11 15:20:52.155 | F.US.FDXSU26 [CB-D] 2 Min #22 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-09-11 15:20:52.170 | F.US.FDXSU26 [CB-D] 2 Min #22 | Chart data loading complete. 2026-09-11 15:20:52.198 | F.US.FDXMU26 [CB-D] 240 Min #25 | Chart data loading complete. 2026-09-11 15:20:52.219 | F.US.FDXMU26 [CB-D] 60 Min #26 | Chart data loading complete. 2026-09-11 15:20:52.220 | F.US.FDXMU26 [CB-D] #27 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-09-11 15:20:52.254 | F.US.FDXMU26 [CB-D] #27 | Chart data loading complete. 2026-09-11 15:20:52.282 | F.US.YMU26 [CB-D] 2 Min #19 | Chart data loading complete. 2026-09-11 15:20:52.294 | F.US.DSXU26 [CB-D] 2 Min #23 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-09-11 15:20:52.304 | F.US.DSXU26 [CB-D] 2 Min #23 | Chart data loading complete. 2026-09-11 15:20:52.395 | F.US.CLEV26 [CB-D] 5 Min #20 | Chart data loading complete. 2026-09-11 15:20:52.412 | F.US.CLEV26 [CB-D] 60 Min #7 | Chart data loading complete. 2026-09-11 15:20:52.640 | F.US.FDXSU26 [CB-D] 2 Min #22 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-09-11 15:20:52.664 | F.US.DSXU26 [CB-D] 2 Min #23 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-09-11 15:20:52.729 | F.US.FDXMU26 [CB-D] #27 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-09-11 15:20:53.037 | F.US.EPU26 [CB-D] 1 Min #10 | Chart data loading complete. 2026-09-11 15:20:53.557 | F.US.EPU26 [CB-D] 2 Min #6 | Chart data loading complete. 2026-09-11 15:20:56.995 | F.US.EPU26 [CB-D] #5 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-09-11 15:20:57.027 | F.US.EPU26 [CB-D] #5 | Chart data loading complete. 2026-09-11 15:20:57.094 | F.US.EPU26 [CB-D] 60 Min #1 | Chart data loading complete. 2026-09-11 15:20:58.263 | F.US.EPU26 [CB-D] 60 Min #8 | Chart data loading complete. 2026-09-11 15:20:58.381 | F.US.EPU26 [CB-D] 240 Min #14 | Chart data loading complete. 2026-09-11 15:20:58.512 | F.US.EPU26 [CB-D] 60 Min #28 | Chart data loading complete. 2026-09-11 15:20:58.593 | F.US.EPU26 [CB-D] #2 | Chart data loading complete. 2026-09-11 15:22:44.406 | VIX_CGI Daily #12 | Reloading chart. 2026-09-11 15:22:44.413 | VIX_CGI [CB-D] 5 Min #20 | Reloading chart. 2026-09-11 15:22:44.413 | VIX_CGI [CB-D] 5 Min #20 | No contract months found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:22:44.413 | VIX_CGI [CB-D] 5 Min #20 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:22:44.415 | VIX_CGI [CB-D] 60 Min #7 | Reloading chart. 2026-09-11 15:22:44.415 | VIX_CGI [CB-D] 60 Min #7 | No contract months found for symbol. Unable to build continuous futures contract chart. 2026-09-11 15:22:44.415 | VIX_CGI [CB-D] 60 Min #7 | There are no continuous futures contract symbols. Loading data normally. 2026-09-11 15:22:44.427 | VIX_CGI Daily #12 | Chart data loading complete. 2026-09-11 15:22:44.445 | VIX_CGI [CB-D] 5 Min #20 | Chart data loading complete. 2026-09-11 15:22:44.498 | VIX_CGI [CB-D] 60 Min #7 | Chart data loading complete. 2026-09-11 15:22:44.811 | Added historical Daily data request for VIX_CGI to the queue. 2026-09-11 15:22:44.811 | Triggering next historical data download in queue. 2026-09-11 15:22:44.818 | Removing historical data download ID 5. 2026-09-11 15:22:44.818 | HD Request # 5 | Downloading Historical Daily chart data for VIX_CGI. Starting date: 2026-09-04. Service: cboe_global_indexes.data 2026-09-11 15:22:44.818 | HD Request # 5 | Using server: ds33.sierracharts.com port 10150 2026-09-11 15:22:44.819 | Socket (4) | Creating socket. 2026-09-11 15:22:44.819 | Socket (4) | New receive buffer size: 0 2026-09-11 15:22:44.819 | Socket (4) | Connecting to IP: 69.39.70.245 Port: 10150. 2026-09-11 15:22:44.833 | Added historical Intraday data request for VIX_CGI to the queue. 2026-09-11 15:22:44.833 | Intraday data recording state for symbol VIX_CGI is set to download 'Pending'. 2026-09-11 15:22:44.833 | Triggering next historical data download in queue. 2026-09-11 15:22:44.839 | Removing historical data download ID 6. 2026-09-11 15:22:44.839 | HD Request # 6 | Downloading Intraday chart data for VIX_CGI to the file VIX_CGI.scid. Service: cboe_global_indexes.data 2026-09-11 15:22:44.839 | HD Request # 6 | Download start date-time: 2026-09-09 15:55:31.000000. File last date-time: 2026-09-09 15:55:31.323000 2026-09-11 15:22:44.839 | HD Request # 6 | Using server: ds31.sierracharts.com port 10150 2026-09-11 15:22:44.871 | Socket (5) | Creating socket. 2026-09-11 15:22:44.871 | Socket (5) | New receive buffer size: 0 2026-09-11 15:22:44.871 | Socket (5) | Connecting to IP: 64.152.155.116 Port: 10150. 2026-09-11 15:22:45.037 | HD Request # 5 | Setting DTC encoding to Binary VLS 2026-09-11 15:22:45.037 | HD Request # 5 | Sending historical data logon request message. 2026-09-11 15:22:45.083 | HD Request # 6 | Setting DTC encoding to Binary VLS 2026-09-11 15:22:45.083 | HD Request # 6 | Sending historical data logon request message. 2026-09-11 15:22:45.191 | HD Request # 5 | Requesting historical Daily data starting at 2026-09-04. 2026-09-11 15:22:45.220 | HD Request # 6 | Requesting Intraday data. Start date-time: 2026-09-09 15:55:31. Record interval: 0. Symbol: VIX_CGI 2026-09-11 15:22:45.310 | HD Request # 5 | Decompressing data. 2026-09-11 15:22:45.314 | HD Request # 5 | Receiving historical Daily data for VIX_CGI starting at 2026-09-04. 2026-09-11 15:22:45.315 | HD Request # 5 | Writing historical Daily data to the file VIX_CGI.dly. 2026-09-11 15:22:45.320 | Socket (4) | CloseSocket call. 2026-09-11 15:22:45.320 | Socket (4) | Shutdown started. Waiting for graceful close. 2026-09-11 15:22:45.321 | Historical data download thread signaled to stop. 2026-09-11 15:22:45.321 | HD Request # 5 | Received 5 Daily data records from 2026-09-04 00:00:00 to 2026-09-10 00:00:00 (7.0 days) and wrote 5 records for VIX_CGI 2026-09-11 15:22:45.321 | HD Request # 5 | Completion time: 1s. 2026-09-11 15:22:45.321 | HD Request # 5 | Daily data download complete for VIX_CGI. Unique request ID: 5 2026-09-11 15:22:45.321 | Removing historical data download ID 5. 2026-09-11 15:22:45.321 | 2026-09-11 15:22:45.321 | No download requests in the queue to start downloads for. 2026-09-11 15:22:45.324 | HD Request # 6 | Decompressing data. 2026-09-11 15:22:45.436 | Socket (4) | Socket gracefully closed by remote side. 2026-09-11 15:22:45.436 | Socket (4) | Closed. 2026-09-11 15:22:45.441 | HD Request # 6 | Receiving Intraday data for VIX_CGI starting at 2026-09-09 15:55:31.323000 2026-09-11 15:22:45.547 | Socket (5) | CloseSocket call. 2026-09-11 15:22:45.547 | Socket (5) | Shutdown started. Waiting for graceful close. 2026-09-11 15:22:45.547 | Historical data download thread signaled to stop. 2026-09-11 15:22:45.547 | HD Request # 6 | Timestamp of first Intraday data file record written: 2026-09-09 15:55:46.311000. 2026-09-11 15:22:45.547 | HD Request # 6 | Received 6065 Intraday data records from 2026-09-09 15:55:31.323000 to 2026-09-11 15:22:31.226000 (47.4 hours. Delay: 14.3 seconds) and wrote 6064 records for VIX_CGI 2026-09-11 15:22:45.551 | HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2026-09-11 15:22:31.226000 2026-09-11 15:22:45.551 | HD Request # 6 | Completion time: 1s. 2026-09-11 15:22:45.551 | HD Request # 6 | Intraday data download complete for VIX_CGI. Unique request ID: 6 2026-09-11 15:22:45.551 | Real-time Intraday chart data file updates started for VIX_CGI 2026-09-11 15:22:45.551 | Intraday chart data file opened for VIX_CGI 2026-09-11 15:22:45.551 | HD Request # 6 | Enabling Intraday chart updating for symbol. 2026-09-11 15:22:45.551 | Removing historical data download ID 6. 2026-09-11 15:22:45.551 | 2026-09-11 15:22:45.551 | No download requests in the queue to start downloads for. 2026-09-11 15:22:45.613 | VIX_CGI[M] Daily #12 | Reloading chart. 2026-09-11 15:22:45.630 | VIX_CGI[M] Daily #12 | Chart data loading complete. 2026-09-11 15:22:45.655 | Socket (5) | Socket gracefully closed by remote side. 2026-09-11 15:22:45.655 | Socket (5) | Closed. 2026-09-11 15:22:50.692 | Opened cached Intraday file: C:\SierraChart\Data\VIX_CGI.scid. Thread ID: 16492 |