Support Board

Hello. You say you’ve already answered me, but I’m telling you I’ve tried every possible way and nothing works.
Furthermore, you aren't answering any of my detailed questions; you just keep repeating what *shouldn't* be happening when I follow the prescribed steps.
I’m going to provide screenshots showing what’s on my screen, the steps I take to get the historical charts, and the resulting output.

1) I select the 720-minute chart in my workspace. However, as I mentioned, I should be able to pre-configure this so it’s pre-loaded for every single chart I have. Attachment 1

2) I go to the chart, then chart settings, then "data limiting," and under the data limit, I see that pesky 20-day limit that always appears on my chart. Could it be because my trial period is still active? In any case, I’ve already paid for the first month and asked Support to switch me to full-access mode; they told me simply loading the data would be enough. Anyway, here we are. Attachment 2

3) I change the 20-day limit to 7,500 (to go back to 2007), select either "use number of days to load" or "use data range," and then click "Apply all," followed by "OK." Attachment 3.

4) The result is that it loads the intraday chart starting from 2007, but with a huge gap between May 2009 and February 2026—no small issue. Attachment 4
I get the same result—let me repeat—whether I choose the "Load Data Limiting Method" -> "Use number of days to load" option or the "Use data range" option.

5) If I choose the Daily chart option, it *does* load the chart starting from 1993, with no gaps or issues.
Attachment 5.

I saved my workspace and reopened it, and the charts were there. It seems both historical charts were saved, but with glitches. What a hassle! 1) If I load the 6-day chart using, for example, the "Historical chart" / "use number of days to load" option (see attachment 5), the entire chart loads correctly—as I mentioned—and saves properly. However, the problem arises the moment I switch the time period to one of the options on my Control Bar (e.g., 72 days): VOILÀ!! The historical data vanishes and cannot be recovered; it reverts to showing only those pesky 20 days.

2) On the other hand, if I load the 6-day chart by selecting "use data range" (see attachment), it initially loads correctly from 1993 to the present. But this time, when I change the time period, the chart doesn't disappear. However, a gap appears—similar to the one seen in the intraday chart—where data from 1993 is no longer displayed, showing only data from 2007 onwards, even though I simply switched from a 6D to a 72D period.

I suspect... could there be an issue with the chart's source? In other words, if the chart originated as an intraday chart but I later switched it to a 72D chart, perhaps the software continues to treat it as intraday.

If that is the case, we are facing yet another problem—it never ends, haha—because, as you’ve seen in my workspace, I require linked charts. I need whatever I draw on a 60-minute chart to be visible when I zoom in or out (micro or macro levels). For instance, if I draw a Fibonacci retracement on a 60-minute chart, I want to see it instantly on a 5-minute or 100-minute chart without reloading historical data, and without losing data gaps or drawings.

The AI ​​mentioned that, coming from Visual Chart, I might face a steep learning curve with your platform. Honestly, this is starting to feel like a rollercoaster ride.

Thank you very much for your help.