Support Board
Date/Time: Sat, 10 Oct 2026 02:14:27 +0000
Post From: unable to place a trade on either the trade dom or the trade window
| [2026-08-25 19:11:41] |
| John - SC Support - Posts: 48169 |
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The error message you are getting is "Windows error 32" which means "The process cannot access the file because it is being used by another process". In those images, you have a Sierra Chart running behind the installation window. You need to ensure that the Sierra Chart instance and any sub-instances from that main instance you are updating, are all not running. It is best to just ensure that all Sierra Chart installations are not running, and then start just the main instance for the one you want to update (close any sub-instances that you may have set to automatically start) and then select "Help >> Download Current Version" to start the update. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |