Support Board
Date/Time: Tue, 18 Aug 2026 21:45:05 +0000
Post From: have no data
| [2026-08-18 19:07:20] |
| John - SC Support - Posts: 47538 |
|
Everything about your account looks good, so you should not be having a problem. The first thing we want you to do is to have your chartbooks open and select "Edit >> Translate Symbols to Current Service". We wonder if you changed the symbols when you were switching services. This is the most likely situation. If the above does not resolve it, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |