Support Board
Date/Time: Fri, 07 Aug 2026 20:29:20 +0000
Post From: Historical Intraday download error:
| [2026-08-07 15:41:30] |
| John - SC Support - Posts: 47507 |
|
A "Hybrid" setup as you are wanting is not possible. You get all of the data from a single source. So if you are setup to get your data from Rithmic, then you will get all your data from Rithmic. If you are setup to get data from our Denali Exchange Data Feed, then you will get all your data from our Denali Exchange Data Feed. This is why you are having the errors that you are having. We do not know why you would be seeing the [M] indicator when you are connected to Rithmic. This should not be the case. But it depends on what service you are connected to. In the end, you need to make a choice to either use Rithmic data or Sierra Chart data. If you want to get the data from our Denali Exchange Data Feed, then follow these instructions for the CME Group: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* In order to get the real-time data at the non-professional rates for the CME Group from our Denali Exchange Data Feed, you do need to connect your Sierra Chart software to your live trading account at least once a month, as you have done already with Interactive Brokers. When you make this connection, your "Verified Until" date changes to 30 days in the future. This date must be in the future in order to get the real-time data at the non-professional rates. You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |