Support Board
Date/Time: Tue, 22 Sep 2026 11:58:58 +0000
Post From: AMP account and cannot connect to Rithmic
| [2026-08-05 00:22:23] |
| ChrisX - Posts: 14 |
|
I have a similar problem as above, connecting Rithmic to Sierra. I have been through the ' Rithmic Trading Platform Service: Permission Denied Resolution Procedure' but still have problems: 1. I can get a data feed if I use my Rithmic username and password but whilst the 'ticker' on the left of my chart moves with price, I have no bars on the chart (the chart is frozen.) 2. I have an Amp account (funded). I have completed the Rithmic 'agreement' and self certification'. 3. Previously I had AMP using CQG, 'top of the book' level 1 (I don't need market depth). I had live data through Sierra (package 11). 4 Today I asked Amp to change to Rithmic (because I have a funded prop account: 'TPT') 5. Amp have given me a 'Rithmic "Live" username', and a 'Rithmic "Live" password' (the username is an email address). 6. The amp credentials do not work when I put them into the Data Trade Service Settings in Sierra. There is no connection at all. 7. Should I be using the Amp username and password or the Rithmic one (my chart is frozen/ no candles, with Rithmic)? 8. I have tried under 'Service Settings' both with, and without, the Sierra 'Market Data user/PW' and 'Historical Data User/PW' fields. In addition to this I understand that if my chart is using Denali data instead of Rithmic's data then [M] appears next to the trade symbol in the top line of each chart. The [M] appears whether the 'Market Data user/PW' and 'Historical Data User/PW' are completed or are left empty. I understand that I will only be getting Denali data if the 'Market Data user/PW' and 'Historical Data User/PW' fields are left empty. Therefore I cannot be sure that I am actually getting Denali data. It's been a long day! Any help would be much appreciated! |