Support Board

Date/Time: Thu, 16 May 2024 16:08:09 +0000

Post From: SC Live Stop Order Modification Error on TF

[2014-10-13 02:32:07] Link To Thread - Link To Post [Go To First Post]
Futures Operator - Posts: 239
SC Pkg 3, v1192, Rithmic/Crossland. Modifying a Live stop order on TF now during its electronic trading hours, produces the error below in the Trade Service Log: Rithmic Trading \| Failure with order with Service Order ID: 14215168. The order management system rejected request \| 2014-10-12 22:09:09 * There was an error with the order modification: Rithmic Trading order report (Order cancel/replace reject). Info: The order management system rejected request. Service order ID: 14215168 \| 2014-10-12 22:09:09 * The Chart, Orders and Positions window, and Trade Activity tab in the Trade Activity Log all show the new price of the modified order with Status as Open, with no indication of an error, and there is no change in the Status even after several minutes. However after pressing Refresh Trade Data, the all of these revert back to the original price prior to the rejected order modification indicated by the Trade Service Log. 1. Why is the live position stop order not being modified during its electronic trading hours? 2. Why are the Chart, Orders and Positions window, and Trade Activity tabs all providing incorrect Order Status? 3. How can one see confirmed correct order status without having to manually press Refresh Trade Data?