Support Board
Date/Time: Fri, 04 Sep 2026 07:19:07 +0000
Post From: Incorrect PNL during live trading
| [2026-07-21 16:43:10] |
| User338995 - Posts: 14 |
|
I requested remote assistance because it was obvious from the beginning that this was a technical issue within Sierra Chart. Instead of providing technical support, I have spent the last two days being directed through pages of documentation that require knowledge of Sierra Chart's internal order fill processing and trade statistics. That is not the service I purchased. I purchased Sierra Chart to trade, not to become an expert in debugging its internal calculations. I have invested hours trying to resolve what should be a straightforward issue: displaying an accurate Daily Profit/Loss. At this point, I am making a simple request. If Sierra Chart is unwilling to provide remote assistance to diagnose and resolve this issue, then I am requesting a refund. I do not believe it is reasonable to expect customers to spend days troubleshooting the internal operation of your software instead of receiving technical support from the people who built it. Please let me know whether you are willing to provide remote assistance. If not, I would like to discuss a refund of my Sierra Chart service. |