Support Board
Date/Time: Tue, 21 Jul 2026 09:38:17 +0000
Post From: Incorrect PNL during live trading
| [2026-07-20 10:02:37] |
| User338995 - Posts: 11 |
|
Subject: Incorrect Unrealized P/L During Live Trading (Teton Order Routing) Hello Sierra Chart Support, I would like to report an issue that I have been troubleshooting. Below is the sequence of events exactly as they occurred. 1. Initial Observation While trading live through Teton Order Routing to my IronBeam account, I noticed that the unrealized P/L displayed in Sierra Chart was incorrect. Although my trades were moving in my favor, Sierra Chart showed that I was losing money while the positions were still open. 2. Second Observation Shortly afterward, I noticed that the prices displayed on my Sierra Chart no longer matched the actual market prices. To verify this, I compared Sierra Chart with my TradingView chart displaying the same market. At one point, TradingView showed a bullish candle while Sierra Chart showed a bearish candle for the same time period. Because of this, I suspected that Replay Mode might somehow still be affecting the chart. I am not saying Replay Mode caused the problem; this was simply the reason I began investigating it. 3. Troubleshooting Performed • Verified Replay Mode was completely disabled. • Created a new Chartbook to determine whether the original Chartbook had become corrupted. The new Chartbook resolved the incorrect chart pricing. The chart now displays the correct market prices. However, the unrealized P/L problem remained. 4. Verification of the P/L Issue To verify the issue, I placed approximately five to six live trades through Sierra Chart using Teton Order Routing to my IronBeam account. For every trade: • The market moved in my favor. • Sierra Chart displayed an incorrect unrealized P/L, often indicating that I was losing money. • While the trade was still open, I compared the unrealized P/L shown in Sierra Chart with my IronBeam trading platform. • The unrealized P/L displayed in Sierra Chart did not match what I observed in my broker's platform. • As soon as I closed the trade, Sierra Chart immediately recalculated the trade and displayed the correct realized profit/loss. This same behavior occurred on every test trade. 5. Final Troubleshooting Step I then reinstalled Sierra Chart. After reinstalling: • The chart pricing issue remained resolved. • The unrealized P/L issue still persists. Today I reproduced the problem again. Once again, the unrealized P/L displayed by Sierra Chart was incorrect while the trade was open. I verified the position against my IronBeam platform during the live trade, and the unrealized P/L shown in Sierra Chart did not match what I observed there. As soon as I closed the position, Sierra Chart immediately corrected itself and displayed the proper realized profit/loss. I also contacted IronBeam Support regarding this issue. After discussing the behavior and verifying that my orders are being routed through Teton Order Routing, they recommended that I contact Sierra Chart for further investigation. Could you please advise what logs, settings, or diagnostic information you would like me to provide? I would be happy to perform additional testing if it will help identify the cause. Thank you for your assistance. |