Login Page - Create Account

Support Board


Date/Time: Sat, 29 Aug 2026 06:58:00 +0000



Post From: Enable symbol please

[2026-07-14 16:29:08]
John - SC Support - Posts: 47697
If your Trade Service Log still shows the error related to not allowing trading for that symbol, then we need to see your Trade Service Log by following these instructions:
Support Board Posting Information: Providing Lines From Trade Service Log

If that is no longer there, then please try to place a trade again and after you get that error then get us the Trade Service Log by following the instructions above.

We also want to verify that for the M 2027 contract for HE, that chart has the setting for "Chart >> Chart Settings >> Symbol >> Symbol" set to "HEM27_FUT_CME"?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing