Support Board
Date/Time: Sat, 22 Aug 2026 19:54:44 +0000
Post From: I can't connect.
| [2026-07-06 16:32:18] |
| John - SC Support - Posts: 47594 |
|
The exchange that you had active in June did not renew on July 1, 2026, since you did not have an active package at that time. When you activated your services again, you did not activate an exchange, so that is why you were getting the messages you were. We see that you have activated an exchange since your last post. So you should be fine now. We do want to point out that "F.US.MIN.Q2.6.ID19" is not a valid symbol. We are not sure why you would see this. If you are getting a message related to that, then this would mean that you have something somewhere that is referencing that bad symbol. It could be a chart, a quote board entry, or a symbol alert. You would need to find out where that is set and remove it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |