Support Board
Date/Time: Thu, 20 Aug 2026 05:07:29 +0000
Post From: Chartbook Won't Load in New Sierra Chart Instance
| [2026-07-06 14:48:06] |
| John - SC Support - Posts: 47554 |
|
This sounds like a new installation that you have setup. In this case, the data has to be fully downloaded to that installation, so it can take some time to download, particularly for a Continuous Contract chart. It doesn't sound like anything is wrong, you just have to wait for the data to finish downloading. When you have that message, if you can interact with the software, such as selecting a menu item (like "Trade") and you get the menu opening, then the software is working fine and it is just a matter of waiting. You can also try opening a chart and getting a minimum of data to also verify that this is just a matter of waiting long enough. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |