Support Board
Date/Time: Fri, 26 Jun 2026 21:57:38 +0000
Post From: Chart stops drawing bars — only full restart fixes it (Rithmic + Denali)
| [2026-06-25 20:11:15] |
| Sierra_Chart Engineering - Posts: 24125 |
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In one of the logs we see 75 messages containing this: 2026-06-25 12:28:34.445 | Caught an unhandled exception in c_DTCMessageProcessor::ProcessDTCMessagesWithStandardHeader Once this is encountered you have to restart but we do not know why it is happening. It would seem as though there is faulty data coming from Rithmic but we do not understand why that would be leading to an exception. We do not remember ever seeing this before. We will look over that function and try to determine what could be causing the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |