Support Board
Date/Time: Tue, 16 Jun 2026 05:39:24 +0000
Post From: CME Data Freezing
| [2026-06-11 22:04:58] |
| NeoCore - Posts: 46 |
|
It's the second time this has happened to me lately too. Just like some people have said, I noticed that it happened when it was very volatile - we're talking about over a 50 pts to over a 100 points move within 2-3 secs on the NQ. It would freeze and then it would take about 15-20 secs to reconnect. Once it's reconnected, I would see "Waiting to Download Historical Intraday Data" and then "Historical Intraday Data Download Complete". Then it was back to normal again. During that whole time, the connection status stayed green - it didn't show that it was disconnected at all. Today's log: 2026-06-11 08:22:19.700 | DTC Client socket (6) | Socket gracefully closed by remote side. 2026-06-11 08:22:19.716 | DTC Client socket (6) | CloseSocket call. 2026-06-11 08:22:19.716 | DTC Client socket (6) | Signaling for receive thread to end. Bytes in receive buffer: 0 2026-06-11 08:22:19.717 | DTC Client socket (6) | Max send buffers used during socket life: 3 2026-06-11 08:22:19.717 | DTC Client socket (6) | Max send buffer size during socket life: 1025 2026-06-11 08:22:19.717 | Denali Data Feed (Market Orders Data) | Waiting for socket receive thread to end 2026-06-11 08:22:19.717 | DTC Client socket (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-06-11 08:22:19.717 | DTC Client socket (6) | Closed. 2026-06-11 08:22:19.717 | DTC Client socket (7) | CloseSocket call. 2026-06-11 08:22:19.718 | Denali Data Feed (Market Orders Data) | Disconnected from the server. 2026-06-11 08:22:19.718 | DTC Client socket (7) | Shutdown started. Waiting for graceful close. 2026-06-11 08:22:19.719 | DTC Client socket (0) | CloseSocket call. 2026-06-11 08:22:19.719 | Denali Data Feed | Disconnected from the server. 2026-06-11 08:22:19.719 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2026-06-11 08:22:19.749 | DTC Client socket (7) | Socket gracefully closed by remote side. 2026-06-11 08:22:19.749 | DTC Client socket (7) | Closed. 2026-06-11 08:22:22.730 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 2026-06-11 08:22:22.779 | DTC Client socket (6) | Creating socket. 2026-06-11 08:22:22.780 | DTC Client socket (6) | New receive buffer size: 0 2026-06-11 08:22:22.780 | DTC Client socket (6) | Connecting to IP: 67.214.125.5. 2026-06-11 08:22:22.820 | Denali Data Feed | Network connection to server complete. 2026-06-11 08:22:22.820 | Denali Data Feed | Starting socket receive thread. 2026-06-11 08:22:22.820 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-06-11 08:22:22.914 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-06-11 08:22:22.914 | Denali Data Feed | Sending logon request message. 2026-06-11 08:22:35.947 | Denali Data Feed | Received logon response. 2026-06-11 08:22:35.947 | Denali Data Feed | Server Name: SC Realtime Server. 2026-06-11 08:22:35.947 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-06-11 08:22:35.947 | Denali Data Feed | Successfully connected. May 28th's log, which I copied, but didn't report. 2026-05-28 10:13:07.641 | DTC Client socket (4) | Socket gracefully closed by remote side. 2026-05-28 10:13:07.641 | DTC Client socket (4) | CloseSocket call. 2026-05-28 10:13:07.641 | DTC Client socket (4) | Signaling for receive thread to end. Bytes in receive buffer: 0 2026-05-28 10:13:07.642 | DTC Client socket (4) | Max send buffers used during socket life: 3 2026-05-28 10:13:07.642 | DTC Client socket (4) | Max send buffer size during socket life: 324 2026-05-28 10:13:07.642 | DTC Client socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-05-28 10:13:07.642 | DTC Client socket (4) | Closed. 2026-05-28 10:13:07.642 | Denali Data Feed (Market Orders Data) | Waiting for socket receive thread to end 2026-05-28 10:13:07.642 | DTC Client socket (5) | CloseSocket call. 2026-05-28 10:13:07.643 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2026-05-28 10:13:07.643 | Denali Data Feed (Market Orders Data) | Disconnected from the server. 2026-05-28 10:13:07.643 | DTC Client socket (0) | CloseSocket call. 2026-05-28 10:13:07.643 | Denali Data Feed | Disconnected from the server. 2026-05-28 10:13:07.643 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2026-05-28 10:13:07.673 | DTC Client socket (5) | Socket gracefully closed by remote side. 2026-05-28 10:13:07.674 | DTC Client socket (5) | Closed. 2026-05-28 10:13:10.646 | Denali Data Feed | Connecting to the server ds37.sierracharts.com. Port 443 2026-05-28 10:13:10.705 | DTC Client socket (4) | Creating socket. 2026-05-28 10:13:10.705 | DTC Client socket (4) | New receive buffer size: 0 2026-05-28 10:13:10.705 | DTC Client socket (4) | Connecting to IP: 4.8.175.92. 2026-05-28 10:13:10.732 | Denali Data Feed | Network connection to server complete. 2026-05-28 10:13:10.732 | Denali Data Feed | Starting socket receive thread. 2026-05-28 10:13:10.732 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-05-28 10:13:11.272 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-05-28 10:13:11.272 | Denali Data Feed | Sending logon request message. 2026-05-28 10:13:11.974 | Denali Data Feed | Received logon response. 2026-05-28 10:13:11.974 | Denali Data Feed | Server Name: RealTimeServer. 2026-05-28 10:13:11.974 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-05-28 10:13:11.974 | Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. 2026-05-28 10:13:11.974 | Denali Data Feed | Failed connections: 1 2026-05-28 10:13:11.974 | Denali Data Feed | Waiting for socket receive thread to end 2026-05-28 10:13:11.974 | DTC Client socket (4) | CloseSocket call. 2026-05-28 10:13:11.974 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2026-05-28 10:13:11.974 | Denali Data Feed | Disconnected from the server. 2026-05-28 10:13:11.974 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2026-05-28 10:13:12.001 | DTC Client socket (4) | Socket gracefully closed by remote side. 2026-05-28 10:13:12.001 | DTC Client socket (4) | Closed. 2026-05-28 10:13:14.967 | Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 443 2026-05-28 10:13:15.047 | DTC Client socket (4) | Creating socket. 2026-05-28 10:13:15.047 | DTC Client socket (4) | New receive buffer size: 0 2026-05-28 10:13:15.047 | DTC Client socket (4) | Connecting to IP: 67.214.125.6. 2026-05-28 10:13:15.107 | Denali Data Feed | Network connection to server complete. 2026-05-28 10:13:15.107 | Denali Data Feed | Starting socket receive thread. 2026-05-28 10:13:15.107 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-05-28 10:13:15.145 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-05-28 10:13:15.145 | Denali Data Feed | Sending logon request message. 2026-05-28 10:13:26.367 | Denali Data Feed | Received logon response. 2026-05-28 10:13:26.367 | Denali Data Feed | Server Name: SC Realtime Server. 2026-05-28 10:13:26.367 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-05-28 10:13:26.367 | Denali Data Feed | Successfully connected. |