Support Board
Date/Time: Tue, 09 Jun 2026 01:33:30 +0000
Post From: Charts stop updating and require Reconnect
| [2026-06-08 20:29:29] |
| John - SC Support - Posts: 46561 |
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Since you are using two computers at the same time, and you are not setup to get the data to two computers simultaneously, you will get the real-time streaming data to one of the computers and then not get the data to the other. Whichever computer connected first, will be the one that gets the data. The cost to get the data to two different computers simultaneously is another set of exchange fees. So whatever you are currently paying for your exchanges fees, you will need to pay again when you activate the option for 2 computers. Then next month, your overall exchange fees will be doubled. In your case, your exchange fees are $6.00 per month, so you would have to pay an additional $6.00 when you set the option to "2 computers" and then on July 1, 2026, you will pay $12.00 for your exchange renewal. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |