Support Board
Date/Time: Sat, 27 Jun 2026 04:14:48 +0000
Post From: My charts wont load any historical data
| [2026-06-03 19:44:49] |
| John - SC Support - Posts: 46920 |
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Honestly, we have no idea how you got any data previously, given what we state next. We just noticed another issue with your account, which is that your "Verified Until" date is showing as "2024-02-03", so you have not connected your Sierra Chart software to a live, funded, futures trading account since January 2024. As such, you could not have been getting data from our Denali Exchange Data feed. Given this, we are not certain why you had the data feed active this past May. We were looking at the fact that you had the data active, and then it was deactivated on June 1. We did not look at your Verified Until date. If you have a live, funded, futures trading account that will meet the requirement, as specified at the following link, then you will need to connect to that account to update your Verified Until date to be 30 days in the future: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges You can view your "Verified Until" date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Also, the reason why you are paying $81.00 instead of $40.50 for the exchange, is that you have the option for "2 Systems" enabled. This is to allow you to get data from our Denali Exchange Data Feed to two different computers at the same time. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously As to the "Permission Denied" error, refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |