Support Board
Date/Time: Tue, 21 Jul 2026 13:44:37 +0000
Post From: Cannot Receive Data
| [2026-06-03 13:18:04] |
| John - SC Support - Posts: 47262 |
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We received a Payment Declined on April 17, 2026, which is why the autoamtic payments were turned off. The following Account Support Ticket was created to inform you of this: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1776386736317103392#ViewTicket We are seeing many more declined payments from our payment processor of "PayPal V2", which is the one we use for the automatic payments. If you have entered the same card information for the automatic payments, then it will most likely continue to get declined. We are working on getting a new processor setup, but until then, we recommend using the payment processor of "Stripe", which is also available on our payments page. You can only make manual payments with that option, however. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |