Support Board
Date/Time: Tue, 02 Jun 2026 16:59:35 +0000
Post From: Cannot Receive Data
| [2026-06-02 15:50:37] |
| John - SC Support - Posts: 46428 |
|
bobstone249: As gayer2428 is stating, you had an exchange active with our Denali Exchange Data Feed for the CME Group in May. That exchange did not automatically renew on June 1, 2026, due to insufficient funds in your account at that time. If you want to get your data from our Denali Exchange Data Feed, then you will need to add funds to your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop Then you can activate the exchange(s) for the CME Group for which you want the real-time data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges -- If you are referring to the list of servers for Rithmic connections, then that list is not controlled by us. That comes from Rithmic. Any issues with the specific prop firms or the server locations needs to be taken up with Rithmic. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |