Support Board
Date/Time: Mon, 06 Jul 2026 15:19:39 +0000
Post From: Reverse Button not reversing the trade
| [2026-05-27 19:32:26] |
| User61168 - Posts: 489 |
|
Hello SC Engineering, This past few days have been hard jugging trading with resolving issues with order fills and restoring missing fills. Issue#1: Order fills Tracing back my steps, I think the root cause of missing fills from last Thursday started when when I flatten my trades using web panel. Reading the attached screenshot, please confirm if my local platform order fills are getting messed up when I flatten using web panel. I think they are as all 3 episodes on Thursday, Friday and Sunday night point to "show fills on chart" getting erratic after flatten from web panel. Issue #2: Missing Historical fills. I have followed all the steps and all my historical fills are still missing. I am only seeing from 5/26 onwards. reading When using the Teton Order Routing Service or the Simulated Trading Service, there is order fill history for approximately three weeks. With these services, on Friday evening, Saturday, and Sunday up until the evening, there is order fill history available for approximately two years. , I will try this weekend but it is extremely alarming that I have to go about trading "blind" intraday without order fills until the weekend. Why is such a limitation imposed to download historical fills only on weekends?Issue#3: Reverse Button works fine if my current position size is below the max trade pos size enforced by broker. One-Click Reversals does not work when I am at or near the max trade size with or without any other working orders. I think this is a serious limitation (if it is working as designed). One Click Reversals should also work when I am trying to reverse a 10 contract position with a 2 contract trade ticket size. At times this works and at times it does not. Available margin could have been the cause at times but not in all instances imo. Issue #3: I have also experienced manual Flatten not work several times. I had to put a limit order in the opposite direction in order to flatten the trade. Why??? Issue #4: "new" Fills not showing up in TAL. Regardless of all the issues I encountered with Historical fills, new trades did not even reflect in TAL. Why? Historical fills (closed F2F trades) should have zero effect on registering new trades imo. I feel the main selling point of going with Teton is to avoid dealing with such issues that I used to frequently encounter with CQG trading service or reliance on validating fill history with broker statement. I should be able to QUICKLY delete all my trading history stored in local cache files, download from server and move on with my trading activity. SC platform is (and should be!) the system of record for all fills that I can use reliable in my statistical studies. None of these studies have been reliable for us this past few days. Making trading decisions based on starring at the Trade Account Monitor window and making mental notes on fills has been excruciatingly painful. Could you please help restoring my fill history before Friday? |
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