Support Board
Date/Time: Sun, 12 Jul 2026 00:55:50 +0000
Post From: Rithmic Connection Error
| [2026-05-27 18:42:06] |
| John - SC Support - Posts: 47144 |
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Just so you are aware, the solution we gave you for the Symbol Settings means that you had made some changes to the symbol settings that caused an issue. We assume you had a reason for the changes, so you will want to check into what you changed and be careful if you try to update them again. Refer to the following, specifically Step #6 to remove the customized symbol settings and then you can set the option for "Use Custom Symbol Settings" to be enabled again and update symbol settings. Global Symbol Settings: Disabling Custom Symbol Settings As to the Market Depth data, you would need to check with your broker and see if you are setup to get that data from Rithmic, our best guess is that you are not. But, if you are supposed to be getting that data from Rithmic, and it is not showing, then refer to the following: Global Trade Settings Windows: Troubleshooting Market Depth Data Not Displaying in Chart/Trade DOM Columns For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |