Login Page - Create Account

Support Board


Date/Time: Thu, 30 Apr 2026 04:53:54 +0000



Post From: Sierrachart Plays OrderEvent Alert Sounds from all SubInstances instead of one.

[2026-04-29 13:01:42]
User629079 - Posts: 13
At the beginning, some introduction to know what I am talking about.
My configuration is:

Main_Instance: do nothing
Sub_Instance_2: Crude Oil charts only
Sub_Instance_3: Gold charts only
Sub_Instance_4: Dow Jones charts only
Sub_Instance_5: Russel charts only


Additionally, for all Sub_Instances, I use "Play Alerts ..." for OrderEvents like: "Play Alert When Order Rejected"
(Menu->Trade->General Trade Settings->Notifications)

In Sub_Instance_2 I have alert "Play Alert When Order Rejected": Alert 24. Where Alert 24 has sound "Order Rejected for Crude.wav"
In Sub_Instance_3 I have alert "Play Alert When Order Rejected": Alert 24. Where Alert 24 has sound "Order Rejected for Gold.wav"
In Sub_Instance_4 I have alert "Play Alert When Order Rejected": Alert 24. Where Alert 24 has sound "Order Rejected for Dow Jones.wav"
In Sub_Instance_5 I have alert "Play Alert When Order Rejected": Alert 24. Where Alert 24 has sound "Order Rejected for Russel.wav"


The Problem and my Question are:
When I place an Order for Gold(Sub_Instance_3). And this Order is Rejected. Then I hear all 4 sounds instead of "Order Rejected for Gold.wav" only!
What should I do/change to hear sound only from Sub_Instance_3(from SubInstance where order was placed), and not to hear from all for SubInstances?

Why OrderRejection is received by all SubInstances if Order was placed only in one SubInstance?
My understanding of the flow of OrderPlacing is as follow:
Sub_Instance_3(Gold) sends PlaceOrder to Main_Instance.
Main_Instance sends PlaceOrder(Gold) to Outside(Broker, Exchange).
From Outside comes Message(OrderRejected) to Main_Instance.
Main_Instance forward this Message(OrderRejected) to all SubInstances, not to only Sub_Instance_3(Gold) from which PlacingOrdger was originated.

Anyway, still my question is: how to change my settings to achieve that Order Messages related to Sub_Instance_X comeback to Sub_Instance_X only?