Support Board
Date/Time: Mon, 15 Jun 2026 00:15:21 +0000
Post From: Study on second chart not entering trades
| [2026-04-27 15:44:10] |
| John - SC Support - Posts: 46668 |
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If your Trade Activity Log is showing the order, then you would need to check your "Trade Service Log" to see if there is some information on why the order did not go through. But, the Trade Service Log is only going to show information since Sierra Chart started, so if you have restarted that instance of Sierra Chart, then there will not be any information in the Trade Service Log regarding that particular order. If you think the information is still in the log and you want us to take a look, then follow the instructions at the following link to get us the log: Support Board Posting Information: Providing Lines From Trade Service Log In the end though, if the order shows properly in Sierra Chart as having been sent, then you would need to check with Rithmic on why they did not get/process the order. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |