Support Board
Date/Time: Thu, 23 Apr 2026 01:32:21 +0000
Post From: AMP CQG TOP of BOOK
| [2026-04-22 16:29:49] |
| John - SC Support - Posts: 45738 |
|
As we stated, you can NOT use the data from CQG in Sierra Chart for the CME Group and EUREX. Therefore, you are not getting any data from CQG. The issue you are having is related to using two different computers and not being setup for it for the data from our Denali Exchange Data Feed. The only "workaround" to not pay a second set of exchange fees is to use Sierra Chart on one computer. You can have two different installations on the same computer, each connecting to a different AMP account. Refer to the following: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart If you want to continue with the two computers, then you will need to change to paying for the data to get to two computers simultaneously. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously Since you are connecting to CQG, you will setup your "Data/Trade Service Settings" to connect to your CQG accounts. Refer to the instructions here: CQG Trading Platform Service: Setup Instructions In order to ensure that you are getting the data from our Denali Exchange Data Feed, make sure the setting for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" is set to "Yes". If you need to change this, then after selecting "OK" to close the Data/Trade Service Settings window, select "File >> Reconnect". And finally - if you are not using the data from CQG for any other purpose, then tell AMP that you do not want to pay for the CQG data, as you are getting the data from Sierra Chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |