Support Board
Date/Time: Thu, 23 Apr 2026 01:45:21 +0000
Post From: Connexion
| [2026-04-22 14:34:12] |
| John - SC Support - Posts: 45738 |
|
From Google Translate: Hello
I just got Apex and I can't get it to work on Sierra Chart. I had a Phidias account before, and I think that's what's causing the problem. I've changed everything in the data settings. I've tried translating the current service, but nothing changes. I've checked with Apex, and my account is active. What can I do? I've cancelled my Phidias account. Thanks in advance. Marjorie C This is not about a previous account with a different prop firm. Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |