Support Board
Date/Time: Thu, 09 Apr 2026 22:12:23 +0000
Post From: Data not loading with CQG
| [2026-04-09 18:08:10] |
| ssangha84 - Posts: 132 |
|
I am having a hard time getting my feed to update with CQG and AMP futures. When I change brokers, it is working fine, so not sure why CQG is not. It says I am connected, but no new data is being updated. When I go to the CQG online portal, it shows that the data is working fine from there, just not when I try to connect with Sierra Chart. Please advise what to do. Here is the windows message log: 2026-04-09 14:02:15.892 | Software version: 2643 64-bit 2026-04-09 14:02:15.892 | Primary Thread ID: 9188 2026-04-09 14:02:15.892 | Usage end date: 2026-05-10 2026-04-09 14:02:15.892 | Enabled for: Advanced Features 2. 2026-04-09 14:02:15.892 | Enabled for: Sierra Chart Historical Data Service. 2026-04-09 14:02:15.892 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-04-09 14:02:15.892 | Enabled for: Delayed Denali Exchange Data Feed. 2026-04-09 14:02:15.892 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-04-09 14:02:15.892 | Current selected Data/Trading service: CQG WebAPI 2026-04-09 14:02:15.892 | Custom symbol settings values: disabled 2026-04-09 14:02:15.892 | Chart Update Interval: 500 2026-04-09 14:02:15.892 | Intraday Data Storage Time Unit: 0 2026-04-09 14:02:15.892 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-04-09 14:02:15.892 | 2026-04-09 18:02:15 Local computer time in UTC 2026-04-09 14:02:15.892 | 2026-04-09 14:02:15 Local computer time in SC Time Zone 2026-04-09 14:02:15.892 | 2026-04-09 17:14:03 Server time in UTC 2026-04-09 14:02:15.892 | Local computer UTC time and Server UTC time difference: 1 seconds. 2026-04-09 14:02:15.892 | Program path: C:\SierraChart\ 2026-04-09 14:02:15.892 | Data Files path: C:\SierraChart\Data\ 2026-04-09 14:02:15.892 | OS Version Number: 10.0 2026-04-09 14:02:15.892 | Locale Setting: C 2026-04-09 14:02:15.893 | DLLs: deltadot_64.dll, FVGLongerTimes_64.dll, IFVGAutomation_64.dll, IFVGSimLiveToggle_64.dll, SFPAutoTrader_64.dll, SwingHighsLows_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll 2026-04-09 14:02:15.893 | Allowed protected custom studies: 2026-04-09 14:02:15.893 | Crash reporter started: true 2026-04-09 14:02:15.893 | | Number times message added: 1 2026-04-09 14:02:18.145 | CQG WebAPI | Connecting to server api.cqg.com 2026-04-09 14:02:18.145 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2026-04-09 14:02:18.307 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2026-04-09 14:02:18.307 | CQG WebSocket socket (1) | New receive buffer size: 0 2026-04-09 14:02:18.307 | CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. 2026-04-09 14:02:18.377 | CQG WebSocket | Opening WebSocket. 2026-04-09 14:02:18.377 | CQG WebSocket | Sending WebSocket handshake. 2026-04-09 14:02:18.613 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2026-04-09 14:02:18.613 | CQG WebSocket | Server header | Connection: Upgrade 2026-04-09 14:02:18.613 | CQG WebSocket | Server header | Sec-WebSocket-Accept: uNMyiroHEBgCHUfEpEZaBt4M8uI= 2026-04-09 14:02:18.613 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2026-04-09 14:02:18.613 | CQG WebSocket | Server header | Upgrade: websocket 2026-04-09 14:02:18.613 | CQG WebSocket | Server header | 2026-04-09 14:02:18.613 | CQG WebSocket | Web socket state is now open. 2026-04-09 14:02:18.613 | CQG WebAPI | WebSocket connected. 2026-04-09 14:02:18.613 | CQG WebAPI | Sending market data logon message. 2026-04-09 14:02:18.765 | CQG WebAPI | Base Time: 2026-03-14T06:02:39. 2026-03-14 06:02:39 2026-04-09 14:02:18.765 | CQG WebAPI | Logon successful. Session Token = O1slzo/2LX3wzNbkc6j5Rmm5eC1YDbXLLKgO6qBYBWkO9rdnRjsyF3tRc6r2OUzLB/KEGHVXB5Z 2026-04-09 14:02:18.765 | CQG WebAPI | Connected to server complete. 2026-04-09 14:02:18.767 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-04-09 14:02:18.767 | Updated verified funded futures trading account ending date to: 2026-05-09 18:02:18 2026-04-09 14:02:18.800 | CQG WebAPI | Sending Trade Accounts request message. 2026-04-09 14:02:18.802 | Using symbol data fast lookup vector 2026-04-09 14:02:18.802 | CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.YMM26. ID: 1 2026-04-09 14:02:18.802 | Symbol Error | F.US.YMM26 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.YMM26. ID: 1 2026-04-09 14:02:18.802 | CQG WebAPI | Using primary service for historical data for F.US.YMM26 2026-04-09 14:02:18.802 | No historical data client is currently set to download historical Intraday data for F.US.YMM26. 2026-04-09 14:02:18.802 | Real-time Intraday chart data file updates started for F.US.YMM26 2026-04-09 14:02:18.802 | Intraday chart data file opened for F.US.YMM26 2026-04-09 14:02:18.803 | CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.CLEK26. ID: 2 2026-04-09 14:02:18.803 | Symbol Error | F.US.CLEK26 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.CLEK26. ID: 2 2026-04-09 14:02:18.803 | CQG WebAPI | Using primary service for historical data for F.US.CLEK26 2026-04-09 14:02:18.803 | No historical data client is currently set to download historical Intraday data for F.US.CLEK26. 2026-04-09 14:02:18.803 | Real-time Intraday chart data file updates started for F.US.CLEK26 2026-04-09 14:02:18.803 | Intraday chart data file opened for F.US.CLEK26 2026-04-09 14:02:18.809 | CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.ENQM26. ID: 3 2026-04-09 14:02:18.809 | Symbol Error | F.US.ENQM26 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.ENQM26. ID: 3 2026-04-09 14:02:18.809 | CQG WebAPI | Using primary service for historical data for F.US.ENQM26 2026-04-09 14:02:18.809 | No historical data client is currently set to download historical Intraday data for F.US.ENQM26. 2026-04-09 14:02:18.809 | Real-time Intraday chart data file updates started for F.US.ENQM26 2026-04-09 14:02:18.809 | Intraday chart data file opened for F.US.ENQM26 2026-04-09 14:02:18.945 | CQG WebAPI | Brokerage name: AMP. Account Name: 2026-04-09 14:02:18.945 | Updated verified funded futures trading account ending date to: 2026-05-09 18:02:18 2026-04-09 14:02:18.945 | CQG WebAPI | Sending collateral subscribe request. 2026-04-09 14:02:19.041 | CQG WebAPI | Sending positions subscribe request. RequestID: 882772 2026-04-09 14:02:19.041 | CQG WebAPI | Sending orders subscribe request. RequestID: 882773 |