Support Board
Date/Time: Wed, 08 Apr 2026 20:05:14 +0000
Post From: Problè€me de visualisation study
| [2026-04-08 15:32:58] |
| John - SC Support - Posts: 45555 |
|
From Google Translate: Hello,
I'm writing to you because I'm having trouble viewing large volumes via the studies. When I connect via the SC DATA feed, I have no problem. However, when I use the Phidias feeds, they no longer appear. Could you help me? Thank you in advance, To start with, one issue you have is that you have activated a Non-Professional exchange for the CME Group with our Denali Exchange Data Feed, but you have not connected your Sierra Chart software to your live, funded, futures trading account. Refer to the following for why you need to do this: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges As such, you are getting your data from Rithmic when you are connected to your Phidias account. Given this, we wonder if you are connected to an "Aggregated" server with Rithmic. Please try connecting to a "Non-Aggregated" option. We are not able to help much more beyond this, as what you are seeing may be related to the Rithmic data. We do recommend connecting to a live account in order to get the data from our Denali Exchange Data feed. Otherwise, you should deactivate that exchange so you are not continuing to pay for data you are not actually getting. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |