Support Board
Date/Time: Mon, 18 May 2026 23:40:30 +0000
Post From: missing data
| [2026-04-02 20:29:49] |
| John - SC Support - Posts: 46180 |
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The reason for this is that the exchange that you had active in March did not renew on April 1, 2026, due to insufficient funds in your account at that time. Therefore, you are now getting your data from Rithmic, and Rithmic has a lack of historical data. You can add funds to your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop You can then activate the exchange(s) for which you want the real-time CME Group data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |