Support Board
Date/Time: Fri, 03 Apr 2026 04:22:34 +0000
Post From: missing data
| [2026-04-02 20:02:23] |
| tradewerx - Posts: 18 |
|
Can someone please inform me as why my charts no longer load intraday data? They will only show data from when sierra is opened. Historical data is working as intended. I have made sure.... chart settings - data limiting - days to load, is correct. I have also Delete and Download Data, Reload Intraday Charts, etc. 2026-04-02 12:56:12.091 | Trade activity files set size: 475 2026-04-02 12:56:12.101 | Rithmic Direct - DTC | Processed connection points. Count: 474 2026-04-02 12:56:12.163 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2026-04-02 12:56:12.163 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2026-04-02 12:56:12.163 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2026-04-02 12:56:12.214 | Reading Internal Order ID file. 2026-04-02 12:56:12.215 | Reading Trade Orders file. 2026-04-02 12:56:12.215 | Reading Trade Positions file. 2026-04-02 12:56:12.215 | Reading Trade Account Data files. 2026-04-02 12:56:12.242 | Software version: 2803 64-bit 2026-04-02 12:56:12.242 | Primary Thread ID: 18036 2026-04-02 12:56:12.242 | Usage end date: 2026-04-26 2026-04-02 12:56:12.242 | Enabled for: Advanced Features 2. 2026-04-02 12:56:12.242 | Enabled for: Sierra Chart Historical Data Service. 2026-04-02 12:56:12.242 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-04-02 12:56:12.242 | Enabled for: Delayed Denali Exchange Data Feed. 2026-04-02 12:56:12.242 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-04-02 12:56:12.242 | Current selected Data/Trading service: Rithmic Direct - DTC 2026-04-02 12:56:12.242 | Custom symbol settings values: enabled 2026-04-02 12:56:12.242 | Chart Update Interval: 400 2026-04-02 12:56:12.242 | Intraday Data Storage Time Unit: 0 2026-04-02 12:56:12.242 | Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-04-02 12:56:12.242 | 2026-04-02 19:56:12 Local computer time in UTC 2026-04-02 12:56:12.242 | 2026-04-02 12:56:12 Local computer time in SC Time Zone 2026-04-02 12:56:12.242 | 2026-04-02 19:56:10 Server time in UTC 2026-04-02 12:56:12.242 | Local computer UTC time and Server UTC time difference: 1 seconds. 2026-04-02 12:56:12.242 | Program path: C:\SierraChart\ 2026-04-02 12:56:12.242 | Data Files path: C:\SierraChart\Data\ 2026-04-02 12:56:12.242 | OS Version Number: 10.0 2026-04-02 12:56:12.242 | Locale Setting: C 2026-04-02 12:56:12.242 | Crash reporter started: true 2026-04-02 12:56:12.242 | 2026-04-02 12:56:12.260 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2026-04-02 12:56:12.286 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-04-02 12:56:12.375 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-04-02 12:56:12.375 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-04-02 12:56:12.559 | Received 5 login tokens. 2026-04-02 12:56:12.711 | Symbol settings MD5 received. Request ID: 1. 2026-04-02 12:56:12.711 | Symbol settings are up-to-date for rithmic_v2.trading. 2026-04-02 12:56:12.789 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 110576 2026-04-02 12:56:12.790 | Rithmic Direct - DTC | Processed connection points. Count: 474 2026-04-02 12:56:13.042 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2026-04-02 12:56:13.042 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2026-04-02 12:56:13.128 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2026-04-02 12:56:13.128 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2026-04-02 12:56:14.774 | Requested user files to download. 2026-04-02 12:56:16.767 | 2026-04-02 12:56:16.767 | Rithmic Direct - DTC | Using server connection: LucidTrading-Chicago Area-Non-Aggregated 2026-04-02 12:56:16.767 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50569 2026-04-02 12:56:16.769 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50569 2026-04-02 12:56:16.873 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-04-02 12:56:16.873 | DTC Client socket (1) | New receive buffer size: 0 2026-04-02 12:56:16.873 | DTC Client socket (1) | Connecting to IP: 208.97.247.101. 2026-04-02 12:56:16.940 | Rithmic Direct - DTC | Network connection to server complete. 2026-04-02 12:56:16.940 | Rithmic Direct - DTC | Starting socket receive thread. 2026-04-02 12:56:16.940 | Rithmic Direct - DTC | Using fixed encoding of Binary 2026-04-02 12:56:16.940 | Rithmic Direct - DTC | Sending logon request message. 2026-04-02 12:56:17.144 | Rithmic Direct - DTC | Received logon response. 2026-04-02 12:56:17.144 | Rithmic Direct - DTC | Server Name: . 2026-04-02 12:56:17.144 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2026-04-02 12:56:17.144 | Rithmic Direct - DTC | Successfully connected. 2026-04-02 12:56:17.144 | Rithmic Direct - DTC | Trading is supported. 2026-04-02 12:56:17.144 | Rithmic Direct - DTC | Order cancel and replace is supported. 2026-04-02 12:56:17.144 | Rithmic Direct - DTC | OCO Orders supported. 2026-04-02 12:56:17.144 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2026-04-02 12:56:17.144 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2026-04-02 12:56:17.144 | Rithmic Direct - DTC | Connection to server complete. 2026-04-02 12:56:17.145 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-04-02 12:56:19.981 | Files to Open on Startup | Opening file: Chartbook3.Cht 2026-04-02 12:56:20.174 | NQM6.CME/MNQM6.CME [CV] 5 Min #1 | Reloading chart. 2026-04-02 12:56:20.183 | Rithmic Direct - DTC | Using primary service for historical data for NQM6.CME 2026-04-02 12:56:20.183 | Starting DelayedDownloadMonitoringTimer 2026-04-02 12:56:20.183 | Starting HDTimeoutTimer 2026-04-02 12:56:20.183 | Historical data service client indicated that downloads are not enabled. Symbol: NQM6.CME. Data Type: Intraday data. 2026-04-02 12:56:20.183 | Historical data download ID 1 not found when removing ID from outstanding request set. 2026-04-02 12:56:20.183 | Using symbol data fast lookup vector 2026-04-02 12:56:20.183 | Real-time Intraday chart data file updates started for NQM6.CME 2026-04-02 12:56:20.183 | Intraday chart data file opened for NQM6.CME 2026-04-02 12:56:20.193 | NQM6.CME/MNQM6.CME [CV] 5 Min #1 | Performing continuous chart historical Daily data download for symbol NQM6.CME starting at last date in file. 2026-04-02 12:56:20.193 | Starting DelayedDownloadMonitoringTimer 2026-04-02 12:56:20.193 | Starting HDTimeoutTimer 2026-04-02 12:56:20.193 | Added historical Daily data request for NQM6.CME to the queue. 2026-04-02 12:56:20.193 | Triggering next historical data download in queue. 2026-04-02 12:56:20.214 | NQM6.CME/MNQM6.CME [CV] 5 Min #1 | Waiting for historical downloads to complete with the IDs: 2, 2026-04-02 12:56:20.228 | NQM6.CME [CV] 30 Min #2 | Reloading chart. 2026-04-02 12:56:20.252 | NQM6.CME [CV] 30 Min #2 | Waiting for historical downloads to complete with the IDs: 2, 2026-04-02 12:56:20.265 | NQM6.CME [CV] Weekly #3 | Reloading chart. 2026-04-02 12:56:20.587 | NQM6.CME [CV] Weekly #3 | Waiting for historical downloads to complete with the IDs: 2, 2026-04-02 12:56:20.600 | NQM6.CME [CV] #4 | Reloading chart. 2026-04-02 12:56:20.625 | NQM6.CME [CV] #4 | Waiting for historical downloads to complete with the IDs: 2, 2026-04-02 12:56:20.633 | HD Request # 1 | Downloading Historical Daily chart data for NQM6.CME. Starting date: 2026-03-31. Service: rithmic.trading 2026-04-02 12:56:21.107 | HD Request # 1 | Requesting historical Daily data for NQM26 starting at 2026-03-30. SC External HD service. 2026-04-02 12:56:21.385 | HD Request # 1 | Receiving historical Daily data for NQM6.CME starting at 2026-03-31. 2026-04-02 12:56:21.386 | HD Request # 1 | Writing historical Daily data to the file NQM6.CME.dly. 2026-04-02 12:56:21.389 | HD Request # 1 | Bytes received: 241 2026-04-02 12:56:21.389 | HD Request # 1 | Received 4 Daily data records from 2026-03-31 00:00:00 to 2026-04-02 00:00:00 (3.0 days) and wrote 3 records for NQM6.CME 2026-04-02 12:56:21.389 | HD Request # 1 | Completion time: 1s. 2026-04-02 12:56:21.389 | HD Request # 1 | Daily data download complete for NQM6.CME. Unique request ID: 2 2026-04-02 12:56:21.389 | Removing historical data download ID 2. 2026-04-02 12:56:21.389 | 2026-04-02 12:56:21.389 | No download requests in the queue to start downloads for. 2026-04-02 12:56:21.394 | NQM6.CME/MNQM6.CME [CV] 5 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. 2026-04-02 12:56:21.394 | NQM6.CME/MNQM6.CME [CV] 5 Min #1 | Reloading chart. 2026-04-02 12:56:21.412 | NQM6.CME/MNQM6.CME [CV] 5 Min #1 | StartDateTimeForLoadingOrderFills: 2026-04-01 15:00:00 2026-04-02 12:56:21.418 | NQM6.CME/MNQM6.CME [CV] 5 Min #1 | Chart data loading complete. 2026-04-02 12:56:21.423 | NQM6.CME/MNQM6.CME [CV] 5 Min #1 | Reloading chart. 2026-04-02 12:56:21.456 | NQM6.CME [CV] #4 | Download is complete for all contract months in chart. Proceeding with data load. 2026-04-02 12:56:21.457 | NQM6.CME [CV] #4 | Reloading chart. 2026-04-02 12:56:21.464 | NQM6.CME/MNQM6.CME [CV] 5 Min #1 | StartDateTimeForLoadingOrderFills: 2026-04-01 15:00:00 2026-04-02 12:56:21.468 | NQM6.CME/MNQM6.CME [CV] 5 Min #1 | Chart data loading complete. 2026-04-02 12:56:21.473 | NQM6.CME [CV] #4 | StartDateTimeForLoadingOrderFills: 2025-03-26 00:00:00 2026-04-02 12:56:21.477 | NQM6.CME [CV] #4 | Chart data loading complete. 2026-04-02 12:56:21.479 | Rithmic Direct - DTC | Starting real-time market data updates for: NQM6.CME. ID: 1 Service code: rithmic.trading 2026-04-02 12:56:21.480 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50570 2026-04-02 12:56:21.480 | Rithmic Direct - DTC | Requesting security definition data for: NQM6.CME. ID: 1 2026-04-02 12:56:21.480 | Rithmic Direct - DTC | Starting real-time market data updates for: MNQM6.CME. ID: 2 Service code: rithmic.trading 2026-04-02 12:56:21.480 | Rithmic Direct - DTC | Requesting security definition data for: MNQM6.CME. ID: 2 2026-04-02 12:56:21.480 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2026-04-02 12:56:21.480 | DTC Client socket (2) | New receive buffer size: 0 2026-04-02 12:56:21.480 | DTC Client socket (2) | Connecting to IP: 208.97.247.101. 2026-04-02 12:56:21.484 | NQM6.CME [CV] 30 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. 2026-04-02 12:56:21.485 | NQM6.CME [CV] 30 Min #2 | Reloading chart. 2026-04-02 12:56:21.493 | NQM6.CME [CV] Weekly #3 | Download is complete for all contract months in chart. Proceeding with data load. 2026-04-02 12:56:21.494 | NQM6.CME [CV] Weekly #3 | Reloading chart. 2026-04-02 12:56:21.577 | NQM6.CME [CV] 30 Min #2 | Chart data loading complete. 2026-04-02 12:56:21.578 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2026-04-02 12:56:21.578 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2026-04-02 12:56:21.578 | Rithmic Direct - DTC (Data) | Using fixed encoding of Binary 2026-04-02 12:56:21.578 | Rithmic Direct - DTC (Data) | Sending logon request message. 2026-04-02 12:56:21.583 | NQM6.CME [CV] #4 | Reloading chart. 2026-04-02 12:56:21.618 | NQM6.CME [CV] 30 Min #2 | Reloading chart. 2026-04-02 12:56:21.650 | NQM6.CME [CV] #4 | StartDateTimeForLoadingOrderFills: 2025-03-26 00:00:00 2026-04-02 12:56:21.652 | NQM6.CME [CV] #4 | Chart data loading complete. 2026-04-02 12:56:21.658 | NQM6.CME [CV] Weekly #3 | Chart data loading complete. 2026-04-02 12:56:21.664 | NQM6.CME [CV] 30 Min #2 | Chart data loading complete. 2026-04-02 12:56:21.766 | Rithmic Direct - DTC (Data) | Received logon response. 2026-04-02 12:56:21.766 | Rithmic Direct - DTC (Data) | Server Name: . 2026-04-02 12:56:21.766 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2026-04-02 12:56:21.766 | Rithmic Direct - DTC (Data) | Successfully connected. 2026-04-02 12:56:21.766 | Rithmic Direct - DTC (Data) | Trading is not supported. 2026-04-02 12:56:21.766 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2026-04-02 12:56:21.766 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2026-04-02 12:56:21.766 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: MNQM6.CME 2026-04-02 12:56:21.766 | Rithmic Direct - DTC | Using primary service for historical data for NQM6.CME 2026-04-02 12:56:21.766 | Historical data service client indicated that downloads are not enabled. Symbol: NQM6.CME. Data Type: Intraday data. 2026-04-02 12:56:21.766 | Historical data download ID 3 not found when removing ID from outstanding request set. 2026-04-02 12:56:21.766 | Real-time Intraday chart data file updates started for NQM6.CME 2026-04-02 12:56:21.766 | Intraday chart data file opened for NQM6.CME 2026-04-02 12:56:21.766 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: NQM6.CME 2026-04-02 12:56:21.842 | Rithmic Direct - DTC (Data) | Received security definition for symbol MNQM6.CME 2026-04-02 12:56:21.842 | Rithmic Direct - DTC (Data) | Received security definition for symbol NQM6.CME 2026-04-02 12:56:21.912 | NQM6.CME [CV] Weekly #3 | Reloading chart. 2026-04-02 12:56:22.228 | Requesting market depth updates for: NQM6.CME if supported. NumLevels=100 2026-04-02 12:56:22.255 | Opened cached Intraday file: C:\SierraChart\Data\NQM6.CME.scid. Thread ID: 28440 2026-04-02 12:56:22.281 | NQM6.CME [CV] Weekly #3 | Chart data loading complete. 2026-04-02 12:56:22.299 | Rithmic Direct - DTC (Data) | Clearing market depth for NQM6.CME 2026-04-02 12:56:36.763 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Creating socket. Using TLS 1.2. 2026-04-02 12:56:36.763 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | New receive buffer size: 0 2026-04-02 12:56:36.763 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Connecting to IP: 216.66.0.130. 2026-04-02 12:56:37.369 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 110576 2026-04-02 12:56:37.370 | Rithmic Direct - DTC | Processed connection points. Count: 474 2026-04-02 12:56:37.629 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | CloseSocket call. 2026-04-02 12:56:37.629 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Shutdown started. Waiting for graceful close. 2026-04-02 12:56:37.714 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Socket gracefully closed by remote side. 2026-04-02 12:56:37.714 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Closed. 2026-04-02 12:57:13.795 | NQM6.CME [CV] #4 | StartDateTimeForLoadingOrderFills: 2025-03-26 00:00:00 2026-04-02 13:00:34.202 | NQM6.CME/MNQM6.CME [CV] 5 Min #1 | StartDateTimeForLoadingOrderFills: 2026-04-01 15:00:00 |