Support Board
Date/Time: Thu, 02 Apr 2026 17:27:49 +0000
Post From: Installer Error and No log file found
| [2026-04-02 06:20:42] |
| User957317 - Posts: 1 |
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I got an error when I attempted to do an install of Sierra Chart 2891 on windows 11 via Parallels on MacOs 13.7.8 (intel core i7). SC Has never been installed on this computer before. I can't find any sierra chart log files or directories prefixed with "sierra". Did any sierra files get written or were any directories created? The complete error I received was: "Error Saving Downloaded Files to local system. Stopping installation. Check log. Press install to retry." Note: There was no "install" option given. There was only a button with the label "OK" on it. Please help resolve why this installation is failing and where is the log file? UPDATE: I found the log file (via a Linked directory?) However, the file appears to upload successfully but it doesn't upload. Here's a snippet of log: Received file: ACSILCustomChartBars.h | 2026-04-02 05:44:01 Failed to create folder: SierraChart\DownloadedInstallationFiles\ACS_Source\. CreateFolderRecursively: Windows error code 3: The system cannot find the path specified. | 2026-04-02 05:44:01 Failed to open the file: SierraChart\DownloadedInstallationFiles\ACS_Source\ACSILCustomChartBars.h. Error: File error: Windows error code 3: The system cannot find the path specified. | 2026-04-02 05:44:01 Received file: ACSILCustomChartBars_Example.cpp | 2026-04-02 05:44:01 Failed to open the file: SierraChart\DownloadedInstallationFiles\ACS_Source\ACSILCustomChartBars_Example.cpp. Error: File error: Windows error code 3: The system cannot find the path specified. | 2026-04-02 05:44:01 Received file: ACSILDepthBars.h | 2026-04-02 05:44:01 Failed to open the file: SierraChart\DownloadedInstallationFiles\ACS_Source\ACSILDepthBars.h. Error: File error: Windows error code 3: The system cannot find the path specified. | 2026-04-02 05:44:01 Received file: ACSILSpreadsheetInteraction.cpp | 2026-04-02 05:44:01 Failed to open the file: SierraChart\DownloadedInstallationFiles\ACS_Source\ACSILSpreadsheetInteraction.cpp. Error: File error: Windows error code 3: The system cannot find the path specified. | 2026-04-02 05:44:01 Received file: AutomatedTradeManagementBySubgraph.cpp | 2026-04-02 05:44:01 Failed to open the file: SierraChart\DownloadedInstallationFiles\ACS_Source\AutomatedTradeManagementBySubgraph.cpp. Error: File error: Windows error code 3: The system cannot find the path specified. | 2026-04-02 05:44:01 Received file: CandleStickPatternNames.h | 2026-04-02 05:44:01 Date Time Of Last Edit: 2026-04-02 06:44:38
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