Support Board
Date/Time: Fri, 01 May 2026 19:33:48 +0000
Post From: CME Data Freezing
| [2026-04-01 20:38:04] |
| Rui S - Posts: 234 |
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Thank you for analyzing this issue. One thing that occurred to us, is the new server we set up ds7,ds7-2 we may not have optimized the network adapter settings on the server.
I wasn't using any of those servers, I was connected to DS26 and ds32-2. I will try ds7 and ds7-2 tomorrow though. We need to see the heartbeat messages when you have a problem so we can better isolate what is happening and where.
I'll get it next time it happens, although I would rather it wouldn't happen again :) One thing we want to reiterate, is that the original problem at the beginning of this thread is definitively resolved.
I'm pretty convinced you are correct here, yes. This issue seems different somehow. In any case, as I've stated in the past, I know for sure when there is any internet problem between Denali servers and my computer and I also know exactly where it happened, because I have a software running full time while I'm trading that tracks the entire route and servers in between. Please see the file attached. As you said, most of the problems happen because of the internet connection, whether it is from your ISP, my ISP or the route in between. Recently I alerted you of an issue with you ISP, which was resolved a few hours later. That day, they even changed the usual route. However, these "normal" events haven't been the case I described today. There really were several interruptions and stuttering due to the bursts of volume, but the connection between my PC and your servers was always absolutely normal. That's why I thought the problem could be from CME servers or the connection between CME servers and Denali servers. Anyway, I want you to know that I dislike this as much as you do and I really hate to have to bother you with such problems. However, after having to close a position blindly yesterday due to those freezes, I got seriously concerned. Also, if users don't let you know about problems, you might not know at all. Whatever the problem is, I wish you can find it. Thank you. |
Private File |