Support Board
Date/Time: Mon, 06 Apr 2026 03:39:32 +0000
Post From: EUREX DOM freezes every ~5 seconds (1–2s lag) despite low chart draw time
| [2026-04-01 07:23:42] |
| User197029 - Posts: 64 |
|
Hello, It seems this issue may be happening again. I am currently on Sierra Chart version 2891, and I started noticing it again this morning. The behavior looks very similar to the previous EUREX DOM/data pause issue that was discussed in this thread. Would you please check on your end whether there is any issue again with the EUREX feed or related server processes? Thank you. message log: 2026-04-01 09:17:30.531 | Software version: 2891 64-bit 2026-04-01 09:17:30.531 | Primary Thread ID: 60508 2026-04-01 09:17:30.531 | Usage end date: 2026-06-30 2026-04-01 09:17:30.531 | Enabled for: Advanced Features 2. 2026-04-01 09:17:30.531 | Enabled for: Sierra Chart Historical Data Service. 2026-04-01 09:17:30.531 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-04-01 09:17:30.531 | Enabled for: Delayed Denali Exchange Data Feed. 2026-04-01 09:17:30.531 | Enabled for exchange2: CME (Trading Account Required) 2026-04-01 09:17:30.531 | Enabled for exchange2: CBOT (Trading Account Required) 2026-04-01 09:17:30.531 | Enabled for exchange2: COMEX (Trading Account Required) 2026-04-01 09:17:30.531 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-04-01 09:17:30.531 | Enabled for exchange2: EUREX EOBI 2026-04-01 09:17:30.531 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-04-01 09:17:30.531 | Current selected Data/Trading service: Interactive Brokers 2026-04-01 09:17:30.531 | Custom symbol settings values: enabled 2026-04-01 09:17:30.531 | Chart Update Interval: 50 2026-04-01 09:17:30.531 | Intraday Data Storage Time Unit: 0 2026-04-01 09:17:30.531 | Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) 2026-04-01 09:17:30.531 | 2026-04-01 07:17:30 Local computer time in UTC 2026-04-01 09:17:30.531 | 2026-04-01 09:17:30 Local computer time in SC Time Zone 2026-04-01 09:17:30.531 | 2026-04-01 07:03:12 Server time in UTC 2026-04-01 09:17:30.531 | Local computer UTC time and Server UTC time difference: 0 seconds. 2026-04-01 09:17:30.531 | Program path: C:\SierraChart DOM only\ 2026-04-01 09:17:30.531 | Data Files path: C:\SierraChart DOM only\Data\ 2026-04-01 09:17:30.532 | OS Version Number: 10.0 2026-04-01 09:17:30.532 | Locale Setting: C 2026-04-01 09:17:30.532 | Crash reporter started: true 2026-04-01 09:17:30.532 | | Number times message added: 1 2026-04-01 09:17:34.064 | Interactive Brokers | Connecting to 127.0.0.1:7496 2026-04-01 09:17:34.064 | IB TWS socket (1) | Creating socket. 2026-04-01 09:17:34.064 | IB TWS socket (1) | New receive buffer size: 0 2026-04-01 09:17:34.064 | IB TWS socket (1) | Connecting to IP: 127.0.0.1. 2026-04-01 09:17:34.566 | Interactive Brokers | Sending API sign: API 2026-04-01 09:17:34.566 | Interactive Brokers | Sending client version: v100..176 +PACEAPI. Waiting for acceptance. 2026-04-01 09:17:34.579 | Interactive Brokers | TWS server version: 176 2026-04-01 09:17:34.579 | Interactive Brokers | TWS time: 20260401 09:17:33 Central European Standard Time 2026-04-01 09:17:34.830 | Interactive Brokers | Connected. Sending Start API command. 2026-04-01 09:17:34.830 | Interactive Brokers | Waiting for account information. 2026-04-01 09:17:34.841 | Interactive Brokers | Next valid order ID: 44 2026-04-01 09:17:34.841 | IB Account information received. 2026-04-01 09:17:34.841 | Interactive Brokers | Received 1 Trade Accounts from TWS. 2026-04-01 09:17:34.841 | Interactive Brokers | Connected to Live account. 2026-04-01 09:17:34.841 | Interactive Brokers | Trade Account: U2498. Index: 0 2026-04-01 09:17:34.841 | Updated verified funded futures trading account ending date to: 2026-05-01 07:17:34 2026-04-01 09:17:34.841 | Interactive Brokers | Connection to server complete. 2026-04-01 09:17:34.841 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-04-01 09:17:34.841 | Updated verified funded futures trading account ending date to: 2026-05-01 07:17:34 2026-04-01 09:17:34.843 | Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. 2026-04-01 09:17:34.843 | Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. 2026-04-01 09:17:34.843 | Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. 2026-04-01 09:17:34.843 | Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. 2026-04-01 09:17:34.843 | Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. 2026-04-01 09:17:34.843 | Message from IB: Sec-def data farm connection is OK:secdefeu. IB Error Code: 2158. Request ID: -1. 2026-04-01 09:17:34.843 | Mapping DAX-202606-EUREX-EUR-25 to FDAX202606_FUT_EUREX. Service code: eurex 2026-04-01 09:17:34.843 | Using symbol data fast lookup vector 2026-04-01 09:17:34.843 | Denali Data Feed | Starting real-time market data updates for: DAX-202606-EUREX-EUR-25 (FDAX202606_FUT_EUREX). ID: 1 Service code: eurex 2026-04-01 09:17:34.843 | Denali Data Feed | Connecting to the server ds50.sierracharts.com. Port 443 2026-04-01 09:17:34.844 | Denali Data Feed | Requesting security definition data for: DAX-202606-EUREX-EUR-25 (FDAX202606_FUT_EUREX). ID: 1 2026-04-01 09:17:34.844 | Added historical Intraday data request for DAX-202606-EUREX-EUR-25 to the queue. 2026-04-01 09:17:34.844 | Intraday data recording state for symbol DAX-202606-EUREX-EUR-25 is set to download 'Pending'. 2026-04-01 09:17:34.844 | Triggering next historical data download in queue. 2026-04-01 09:17:34.844 | DTC Client socket (2) | Creating socket. 2026-04-01 09:17:34.844 | DTC Client socket (2) | New receive buffer size: 0 2026-04-01 09:17:34.844 | DTC Client socket (2) | Connecting to IP: 62.209.53.225. 2026-04-01 09:17:34.864 | Interactive Brokers | Next valid order ID: 44 | Number times message added: 1 2026-04-01 09:17:34.864 | Delaying start of download for DAX-202606-EUREX-EUR-25. 2026-04-01 09:17:34.864 | Mapping ESTX50-202606-EUREX-EUR-10 to FESX202606_FUT_EUREX. Service code: eurex 2026-04-01 09:17:34.864 | Denali Data Feed | Starting real-time market data updates for: ESTX50-202606-EUREX-EUR-10 (FESX202606_FUT_EUREX). ID: 2 Service code: eurex 2026-04-01 09:17:34.864 | Denali Data Feed | Requesting security definition data for: ESTX50-202606-EUREX-EUR-10 (FESX202606_FUT_EUREX). ID: 2 2026-04-01 09:17:34.864 | Added historical Intraday data request for ESTX50-202606-EUREX-EUR-10 to the queue. 2026-04-01 09:17:34.864 | Intraday data recording state for symbol ESTX50-202606-EUREX-EUR-10 is set to download 'Pending'. 2026-04-01 09:17:34.864 | Triggering next historical data download in queue. 2026-04-01 09:17:34.887 | Mapping ZM-202605-CBOT to ZMK26. Service code: cbot 2026-04-01 09:17:34.887 | Denali Data Feed | Starting real-time market data updates for: ZM-202605-CBOT (ZMK26). ID: 3 Service code: cbot 2026-04-01 09:17:34.887 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 2026-04-01 09:17:34.887 | Denali Data Feed | Requesting security definition data for: ZM-202605-CBOT (ZMK26). ID: 3 2026-04-01 09:17:34.888 | DTC Client socket (3) | Creating socket. 2026-04-01 09:17:34.888 | DTC Client socket (3) | New receive buffer size: 0 2026-04-01 09:17:34.888 | DTC Client socket (3) | Connecting to IP: 67.214.125.5. 2026-04-01 09:17:35.033 | Denali Data Feed | Network connection to server complete. 2026-04-01 09:17:35.033 | Denali Data Feed | Starting socket receive thread. 2026-04-01 09:17:35.033 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-04-01 09:17:35.084 | Mapping HE-202606-CME to HEM26. Service code: cme 2026-04-01 09:17:35.084 | Denali Data Feed | Starting real-time market data updates for: HE-202606-CME (HEM26). ID: 4 Service code: cme 2026-04-01 09:17:35.084 | Denali Data Feed | Requesting security definition data for: HE-202606-CME (HEM26). ID: 4 2026-04-01 09:17:35.092 | Interactive Brokers | Requesting updates for trade account: U249* 2026-04-01 09:17:35.092 | Interactive Brokers | Requesting Trade Positions updates. 2026-04-01 09:17:35.203 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-04-01 09:17:35.203 | Denali Data Feed | Sending logon request message. 2026-04-01 09:17:35.446 | Interactive Brokers | Begin Trade Positions processing. 2026-04-01 09:17:35.446 | Interactive Brokers | Received Trade Positions download end message 2026-04-01 09:17:35.446 | Interactive Brokers | Received Trade Positions. Performing final processing. 2026-04-01 09:17:35.699 | Denali Data Feed | Received logon response. 2026-04-01 09:17:35.699 | Denali Data Feed | Server Name: SC Realtime Server. 2026-04-01 09:17:35.699 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-04-01 09:17:35.699 | Denali Data Feed | Successfully connected. 2026-04-01 09:17:35.699 | Denali Data Feed | Trading is not supported. 2026-04-01 09:17:35.699 | Denali Data Feed | MarketDepthIsSupported: 1 2026-04-01 09:17:35.699 | Denali Data Feed | Restarting real-time data updates for symbol: HE-202606-CME -> HEM26 2026-04-01 09:17:35.699 | Denali Data Feed | Restarting real-time data updates for symbol: ZM-202605-CBOT -> ZMK26 2026-04-01 09:17:35.888 | Denali Data Feed | Setting external service identifier for symbol HE-202606-CME to 42005488 2026-04-01 09:17:35.888 | Denali Data Feed | Received security definition for symbol HE-202606-CME 2026-04-01 09:17:35.888 | Denali Data Feed | Setting external service identifier for symbol ZM-202605-CBOT to 42282755 2026-04-01 09:17:35.888 | Denali Data Feed | Received security definition for symbol ZM-202605-CBOT 2026-04-01 09:17:38.263 | Denali Data Feed | Network connection to server complete. 2026-04-01 09:17:38.263 | Denali Data Feed | Starting socket receive thread. 2026-04-01 09:17:38.263 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-04-01 09:17:38.708 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-04-01 09:17:38.708 | Denali Data Feed | Sending logon request message. 2026-04-01 09:17:39.691 | Denali Data Feed | Received logon response. 2026-04-01 09:17:39.691 | Denali Data Feed | Server Name: SC Realtime Server. 2026-04-01 09:17:39.691 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-04-01 09:17:39.691 | Denali Data Feed | Successfully connected. 2026-04-01 09:17:39.691 | Denali Data Feed | Trading is not supported. 2026-04-01 09:17:39.691 | Denali Data Feed | MarketDepthIsSupported: 1 2026-04-01 09:17:39.691 | Denali Data Feed | Restarting real-time data updates for symbol: DAX-202606-EUREX-EUR-25 -> FDAX202606_FUT_EUREX 2026-04-01 09:17:39.691 | Denali Data Feed | Restarting real-time data updates for symbol: ESTX50-202606-EUREX-EUR-10 -> FESX202606_FUT_EUREX 2026-04-01 09:17:39.842 | Requesting market depth updates for: DAX-202606-EUREX-EUR-25 if supported. NumLevels=100 2026-04-01 09:17:39.842 | Requesting market depth updates for: ESTX50-202606-EUREX-EUR-10 if supported. NumLevels=100 2026-04-01 09:17:40.142 | Denali Data Feed | Setting external service identifier for symbol DAX-202606-EUREX-EUR-25 to 9547747 2026-04-01 09:17:40.142 | Denali Data Feed | Received security definition for symbol DAX-202606-EUREX-EUR-25 2026-04-01 09:17:40.142 | Denali Data Feed | Setting external service identifier for symbol ESTX50-202606-EUREX-EUR-10 to 9548301 2026-04-01 09:17:40.142 | Denali Data Feed | Received security definition for symbol ESTX50-202606-EUREX-EUR-10 2026-04-01 09:17:40.236 | Opened cached Depth file: C:\SierraChart DOM only\Data\MarketDepthData\DAX-202606-EUREX-EUR-25.2026-04-01.depth 2026-04-01 09:17:40.237 | Opened cached Depth file: C:\SierraChart DOM only\Data\MarketDepthData\ESTX50-202606-EUREX-EUR-10.2026-04-01.depth 2026-04-01 09:17:41.163 | Denali Data Feed | Clearing market depth for DAX-202606-EUREX-EUR-25 2026-04-01 09:17:41.164 | Denali Data Feed | Clearing market depth for ESTX50-202606-EUREX-EUR-10 2026-04-01 09:17:45.237 | HD Request # 8 | Downloading Intraday chart data for DAX-202606-EUREX-EUR-25 to the file DAX-202606-EUREX-EUR-25.scid. Service: eurex 2026-04-01 09:17:45.237 | HD Request # 8 | Download start date-time: 2026-04-01 09:17:15.000000. File last date-time: 2026-04-01 09:17:15.913000 2026-04-01 09:17:45.238 | HD Request # 8 | Using server: ds24.sierracharts.com port 10150 2026-04-01 09:17:45.238 | Socket (4) | Creating socket. 2026-04-01 09:17:45.238 | Socket (4) | New receive buffer size: 0 2026-04-01 09:17:45.238 | Socket (4) | Connecting to IP: 62.209.53.226. 2026-04-01 09:17:46.893 | HD Request # 8 | Setting DTC encoding to Binary VLS 2026-04-01 09:17:46.893 | HD Request # 8 | Sending historical data logon request message. 2026-04-01 09:17:47.731 | HD Request # 8 | Requesting Intraday data. Start date-time: 2026-04-01 09:17:15. Record interval: 0. Symbol: FDAX202606_FUT_EUREX 2026-04-01 09:17:48.131 | HD Request # 8 | Decompressing data. 2026-04-01 09:17:48.545 | HD Request # 8 | Receiving Intraday data for DAX-202606-EUREX-EUR-25 starting at 2026-04-01 09:17:15.913000 2026-04-01 09:17:48.546 | Socket (4) | CloseSocket call. 2026-04-01 09:17:48.546 | Socket (4) | Shutdown started. Waiting for graceful close. 2026-04-01 09:17:48.553 | Historical data download thread signaled to stop. 2026-04-01 09:17:48.553 | HD Request # 8 | Timestamp of first Intraday data file record written: 2026-04-01 09:17:16.275000. 2026-04-01 09:17:48.553 | HD Request # 8 | Received 32 Intraday data records from 2026-04-01 09:17:15.913000 to 2026-04-01 09:17:42.036000 (26.1 seconds. Delay: 6.5 seconds) and wrote 31 records for DAX-202606-EUREX-EUR-25 2026-04-01 09:17:48.553 | HD Request # 8 | Completion time: 3s. 2026-04-01 09:17:48.553 | HD Request # 8 | Intraday data download complete for DAX-202606-EUREX-EUR-25. Unique request ID: 7 2026-04-01 09:17:48.553 | Removing historical data download ID 7. 2026-04-01 09:17:48.553 | Real-time Intraday chart data file updates started for DAX-202606-EUREX-EUR-25 2026-04-01 09:17:48.553 | Intraday chart data file opened for DAX-202606-EUREX-EUR-25 2026-04-01 09:17:48.553 | HD Request # 8 | Enabling Intraday chart updating for symbol. 2026-04-01 09:17:48.553 | 2026-04-01 09:17:48.553 | Triggering next historical data download in queue. 2026-04-01 09:17:48.564 | HD Request # 9 | Downloading Intraday chart data for ESTX50-202606-EUREX-EUR-10 to the file ESTX50-202606-EUREX-EUR-10.scid. Service: eurex 2026-04-01 09:17:48.565 | HD Request # 9 | Download start date-time: 2026-04-01 09:17:15.000000. File last date-time: 2026-04-01 09:17:15.219000 2026-04-01 09:17:48.565 | HD Request # 9 | Using server: ds50.sierracharts.com port 10149 2026-04-01 09:17:48.565 | Socket (5) | Creating socket. 2026-04-01 09:17:48.565 | Socket (5) | New receive buffer size: 0 2026-04-01 09:17:48.565 | Socket (5) | Connecting to IP: 62.209.53.225. 2026-04-01 09:17:48.940 | Socket (4) | Socket gracefully closed by remote side. 2026-04-01 09:17:48.940 | Socket (4) | Closed. 2026-04-01 09:17:50.765 | Opened cached Intraday file: C:\SierraChart DOM only\Data\DAX-202606-EUREX-EUR-25.scid. Thread ID: 49172 2026-04-01 09:17:52.402 | HD Request # 9 | Setting DTC encoding to Binary VLS 2026-04-01 09:17:52.402 | HD Request # 9 | Sending historical data logon request message. 2026-04-01 09:17:53.215 | HD Request # 9 | Requesting Intraday data. Start date-time: 2026-04-01 09:17:15. Record interval: 0. Symbol: FESX202606_FUT_EUREX 2026-04-01 09:17:53.621 | HD Request # 9 | Decompressing data. 2026-04-01 09:17:53.994 | HD Request # 9 | Receiving Intraday data for ESTX50-202606-EUREX-EUR-10 starting at 2026-04-01 09:17:15.219000 2026-04-01 09:17:53.995 | Socket (5) | CloseSocket call. 2026-04-01 09:17:53.995 | Socket (5) | Shutdown started. Waiting for graceful close. 2026-04-01 09:17:54.009 | Historical data download thread signaled to stop. 2026-04-01 09:17:54.009 | HD Request # 9 | Timestamp of first Intraday data file record written: 2026-04-01 09:17:16.278000. 2026-04-01 09:17:54.009 | HD Request # 9 | Received 225 Intraday data records from 2026-04-01 09:17:15.219000 to 2026-04-01 09:17:48.606001 (33.4 seconds. Delay: 5.4 seconds) and wrote 224 records for ESTX50-202606-EUREX-EUR-10 2026-04-01 09:17:54.009 | HD Request # 9 | Completion time: 6s. 2026-04-01 09:17:54.009 | HD Request # 9 | Intraday data download complete for ESTX50-202606-EUREX-EUR-10. Unique request ID: 8 2026-04-01 09:17:54.009 | Removing historical data download ID 8. 2026-04-01 09:17:54.009 | Real-time Intraday chart data file updates started for ESTX50-202606-EUREX-EUR-10 2026-04-01 09:17:54.009 | Intraday chart data file opened for ESTX50-202606-EUREX-EUR-10 2026-04-01 09:17:54.009 | HD Request # 9 | Enabling Intraday chart updating for symbol. 2026-04-01 09:17:54.009 | 2026-04-01 09:17:54.009 | No download requests in the queue to start downloads for. 2026-04-01 09:17:54.235 | Socket (5) | Socket gracefully closed by remote side. 2026-04-01 09:17:54.235 | Socket (5) | Closed. 2026-04-01 09:17:55.767 | Opened cached Intraday file: C:\SierraChart DOM only\Data\ESTX50-202606-EUREX-EUR-10.scid. Thread ID: 49172 |