Support Board
Date/Time: Wed, 01 Apr 2026 00:06:09 +0000
Post From: OCO
| [2026-03-31 21:55:13] |
| John - SC Support - Posts: 45398 |
|
We wonder if you have your Trade Windows linked together. This would cause a change to the Trade Window if you made a change on another chart. It is one of the few reasons we can think of for you to be having the issues you are stating. Especially if you are seeing these issues in Simulation Mode. Refer to the following: Chart Settings: Chart Linking >> Trade Window (Chart >> Chart Settings >> Linking menu) And there definitely is the difference we noted in post #6 between the orders on the chart and what was set in the Trade Window. So something odd is occurring. Another possibility is a custom study that is causing the changes. Perhaps catching orders before they are sent and then sending something different, or modifying the setup in the Trade Window. If you have any custom studies, then we recommend running in Safe Mode and see if you continue to have these oddities. Refer to the following: Sierra Chart - Software Login Instructions: Using Safe Mode And we do want to point out that it looks like you are using Rithmic for your order routing. Rithmic is known for not responding in a timely manner, so some of what you see in terms of orders remaining open after you have cancelled them, could be caused by Rithmic. Refer to the following: Rithmic Trading Platform Service: Rithmic Support Policy But Rithmic could not cause the discrepancy we noted in Post #6. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |