Support Board
Date/Time: Fri, 27 Mar 2026 08:47:06 +0000
Post From: delayed -evaluating
| [2026-03-26 21:16:28] |
| John - SC Support - Posts: 45313 |
|
The Evaluation is not the issue. The problem you are having is that you have activated a Non-Professional exchange (CME with Market Depth for Non-Professional Trading Accounts), but you have not connected your Sierra Chart software to your live, funded, futures trading account. Refer to the following for why you need to do this: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges We can tell that you have not connected, as your "Verified Until" date is showing as "2023-09-17", meaning you have not connected to a live trading account since August of 2023. When you make a valid connection that date will change to 30 days in the future. That date must be in the future in order to be able to get the real-time data. You can view that date for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |