Support Board
Date/Time: Wed, 13 May 2026 21:42:55 +0000
Post From: Study Settings dialog shows blank/gray screen
| [2026-03-26 15:14:04] |
| John - SC Support - Posts: 46121 |
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Rebooting your computer should take care of this issue, we are surprised to hear that it did not. The reason for the reboot is that this is caused by the Operating System being out of resources to be able to draw the window. This definitely does not have anything to do with the .cpp file you put in the ACS_Source folder. There is no automatic compiling that occurs. If you want to use our compiler, then you need to select the file and tell the system to do a "Remote Compile". Please try rebooting again, and when the system comes up only start Sierra Chart. Do not start any other programs. There have been reports of issues with a recent driver version for NVIDIA, mostly related to the software crashing. But we wonder if this could be related. If you are using an NVIDIA graphics card and have the option for OpenGL enabled, and rebooting the computer as noted above does not resolve the issue, then try turning off the use of OpenGL. Refer to the following: Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other) Note that you have to restart Sierra Chart after you make that change. If this then resolves it, then if you want to continue to use OpenGL, you will need to rollback the driver for your NVIDIA card. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |