Support Board
Date/Time: Sun, 26 Apr 2026 18:07:56 +0000
Post From: Do I need 2 SC Instances to Run Realtime Denali CME Data + Execute via CGQ Order Routing
| [2026-03-24 08:23:55] |
| Shores2021 - Posts: 56 |
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I have an issue where I can't remove a stuck order in Instance 2. I have a funded account with RJO and via CQG connected to CQG WebApi. When I login to live (Sim Off) there is no open positions. When I switch to "Trade Simulation Mode On" - under the account name (same as the funded account) there is an open position of -2 that I can't flatten, close or delete. Trade Position Window does not show any position but I see the position on the chart. The Sim1 and Sim2 accounts don't show any orders. While when I choose my "account name" from the drop down in attached orders window I can't place any orders on this account under Sim Mode, yet there is this -2 sitting on the chart. I tried Trade > Clear trade Simulation Orders & Data. I tried to flatten in the attached window but I get this error in the Trade Service Log: "Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 11603. Service Order ID: (none) Symbol: F.US. MESM26 Account: *my account name* This phantom open position I think is messing up with automation in the live mode - because although it only shows under Trade Sim mode (same name as my live account name), some how it appears to be mapped/connected as it shows up and gives me a mismatch between what my strategy POS should be, as this -2 position keeps subtracting from my actual positions. In Trade Activity Window > Open Quantity it says: "-2 (Not Accurate. Actual = 0)" It also does NOT show up on the Order Position Window. There is a feature Edit > Set Trade Account Filter (my account name) I played with it but still can't get to remove that stuck order on the chart. Also I sometimes it places a "random" trade and closes it right away also in Trade Service Log an error: "BuyEntry - BuyEntry signal is ignored because working orders exist" - it also sends and order and closes it right away. I also tried to close and reopen instance 2. The phantom position is still there. Is there a way to remove this phantom position? Thank you very much. Date Time Of Last Edit: 2026-03-24 10:22:41
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