Support Board
Date/Time: Thu, 30 Apr 2026 06:29:12 +0000
Post From: euro stoxx not working...
| [2026-03-16 18:15:15] |
| User849502 - Posts: 453 |
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John, I must make it very clear that everything was working fine last week. All the charts were on All Service in various instances and chartbooks. On Sat I restart and open everything up to begin the weekend prep work. I begin opening each instance, and things seem fine. Then I get to instance 2 and open the chartbooks for Euro VIX and the euro stoxx. The vix one opens just fine. The Stoxx opened as you can see blank black and nothing loaded. Only by chance, when I had tried the usual tricks, and went to check the symbol I saw it defaulted to the Free Trial. REMEMBER I SHUT OFF FRIDAY AND ALL WAS WORKING. I RESTART ON SAT AND EURO STOXX ARE DEAD.... I fixed the issue by changing all the symbols from the Free Trial back TO WHERE THEY WERE ON FRIDAY, which is the CME-future. Do you understand? The Stoxx chartbook over the shutdown and restart spontaneously defaulted to the 'free trial'. The next thing that went wrong was in my main tpo chartbook. I needed more days to load, as the price had moved so much lower. None of the tpos would load past Nov 2025. So I thought, wtf is wrong? Having just resolved the Stoxx issue, I once again checked the symbol, and you saw from the photo I took of the screen the entire chartbook futures all default as well to 'Free Trial' I hope this is clear. I changed NOThING. I simply closed down on Friday and restarted Sat with multiple corrupted chartbooks, which defaulted to this 'Free Trial'. I have fixed them all by manually changing every one back to what they were on Friday. I am worried that if and when I shut down again, they will corrupt again. thanks mate, you have to understand what happened, and I hope you can trust me now that I know a lot about SC and I don't ask stupid things anymore. I fixed this, but it doesn't answer WHY it happened... Karen |