Support Board

Date/Time: Mon, 16 Mar 2026 21:44:40 +0000

Post From: CME Data Freezing

[2026-03-12 15:44:14] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 23225
I ran an endless ping test to sierrachart.com, and when the lag/freezing would occur in the DOM, I would also get a timed out message in my ping test. What this tells us, is that this issue is fully unrelated to any potential CME market data feed processing or data distribution issues on our side which we would not expect anyway. To the extent this would be at our side, could only be related, to a network switch, that is handling data rates and packets beyond its capacity. We would think this would be very unlikely. If that were the case, there would be a lot more constant ongoing problems and there just are not. Otherwise, the problem would simply be due to an ISP issue, or somewhere else in the path of communication between your computer and the server which we have no control over. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing