Support Board
Date/Time: Fri, 01 May 2026 20:51:28 +0000
Post From: Charts do not build candles without TWS when using Denali + Interactive Brokers
| [2026-03-11 14:21:36] |
| John - SC Support - Posts: 45910 |
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My expectation is that market data should come from Denali, and TWS should only be required for order routing, not for chart updates.
Your premise is incorrect. When the system is not able to connect to the selected trading service, you will not get data either. There is nothing wrong with your setup. You just have to ensure that TWS is running so Sierra Chart can connect to it. If you want to run the software without connecting to TWS, then you need to change "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" to "SC Data". After you select OK to close that window, you will be prompted to update the symbols - you need to answer "Yes" to this, as each service uses a different symbology. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |