Support Board
Date/Time: Mon, 16 Mar 2026 23:35:12 +0000
Post From: CME Data Freezing
| [2026-03-11 13:53:57] |
| pinetrades - Posts: 13 |
|
I have been experiencing freezes (1-2 seconds) for the data feed (denali) this morning (9am EST and after). It's been occurring roughly once a minute. I verified there is no packet loss at the same time to other websites (endless ping test to google.com). My bandwidth seems fine (ran speed tests). I checked my sierra chart logs, and I don't see anything related to connection issues. I ran an endless ping test to sierrachart.com, and when the lag/freezing would occur in the DOM, I would also get a timed out message in my ping test. What other steps could be done to verify this issue isn't related to either my computer, or my ISP? I wanted to change servers for the data feed, but I can't find a list of servers with their addresses, I could only find a server address for Japan and Germany. Let me know what I can do to troubleshoot this further. |