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Post From: Problem connecting to SC Data feed

[2014-10-01 18:40:09] Link To Thread - Link To Post [Go To First Post]
User44130 - Posts: 23
Yesterday it worked fine but I cannot connect today. Payment for data service has been made but looks like it is not active. Software version: 1192 \| 2014-10-01 12:35:05 Usage end date: 2015-04-10 \| 2014-10-01 12:35:05 Enabled for: Advanced Features. \| 2014-10-01 12:35:05 Enabled for: Sierra Chart Historical Data Service. \| 2014-10-01 12:35:05 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2014-10-01 12:35:05 Enabled for: CME exchange. \| 2014-10-01 12:35:05 Received 1 data feed usernames. \| 2014-10-01 12:35:05 Allow Support for Sierra Chart Data Feeds is disabled. \| 2014-10-01 12:35:05 Active service: SC Exchange Data \| 2014-10-01 12:35:05 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-10-01 12:35:05 2014-10-01 12:35:05 Local computer clock time \| 2014-10-01 12:35:05 2014-10-01 18:35:05 GMT time \| 2014-10-01 12:35:05 2014-10-01 12:35:05 Time zone adjusted time \| 2014-10-01 12:35:05 Time difference to server time: 0 seconds. \| 2014-10-01 12:35:05 Program path: C:\Temp\SierraChart\ \| 2014-10-01 12:35:05 Data Files path: C:\Temp\SierraChart\Data\ \| 2014-10-01 12:35:05 OS Version Number: 6.1 \| 2014-10-01 12:35:05 Checking for new symbol settings for scbcd \| 2014-10-01 12:35:05 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 188.40.121.148 \| 2014-10-01 12:35:05 HTTP connection to www.sierrachart.com:80 (1376) \| Connected. \| 2014-10-01 12:35:05 Symbol settings are up-to-date for scbcd \| 2014-10-01 12:35:05 SC Exchange Data \| Connected. \| 2014-10-01 12:35:10 HTTP connection to www.sierrachart.com:80 (1376) \| Closed. No error. \| 2014-10-01 12:35:15 HTTP connection to www.sierrachart.com:80 (1376) \| Shutdown and closed. \| 2014-10-01 12:35:15 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Temp\SierraChart\Data\ESZ14.scid \| 2014-10-01 12:35:47 Mapping ESZ14 to ESZ4. Service code: cme \| 2014-10-01 12:35:47 SC Exchange Data \| Starting real-time market data updates for: ESZ4. ID: 1 \| 2014-10-01 12:35:47 Using username 0 \| 2014-10-01 12:35:47 SC Exchange Data \| Connecting to the server scdf1.sierracharts.com. Port 443 \| 2014-10-01 12:35:47 Intraday data recording state for symbol ESZ14 is set to pending. \| 2014-10-01 12:35:47 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-10-01 12:35:47 HD Request # 2 \| Downloading Intraday chart data for ESZ14 to the file ESZ14.scid. Service: cme \| 2014-10-01 12:35:47 Compressing file: C:\Temp\SierraChart\Data\ESZ14.scid. This may take a while. \| 2014-10-01 12:35:47 HD Request # 2 \| Download start Date-Time: 2014-09-28 12:35:47.0 \| 2014-10-01 12:35:47 HD Request # 2 \| Using server: scdf1.sierracharts.com port 10149 \| 2014-10-01 12:35:47 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-10-01 12:35:47 Socket (2028) \| Connected. \| 2014-10-01 12:35:47 SC Exchange Data \| Connected to server. \| 2014-10-01 12:35:47 SC Exchange Data \| Sending logon request message. \| 2014-10-01 12:35:47 Socket (2476) \| Connected. \| 2014-10-01 12:35:47 HD Request # 2 \| Sending historical data logon request message. \| 2014-10-01 12:35:47 Socket (2476) \| Shutdown and closed. \| 2014-10-01 12:35:47 HD Request # 2 \| Error downloading historical Intraday data for ESZ14. Historical data logon error: Logon rejected due to authorization failure. \| 2014-10-01 12:35:47 * The network socket for historical data has been closed. \| 2014-10-01 12:35:47 HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESZ14 \| 2014-10-01 12:35:47 HD Request # 3 \| Downloading Intraday chart data for ESZ14 to the file ESZ14.scid. Service: cme \| 2014-10-01 12:35:47 HD Request # 3 \| Download start Date-Time: 2014-09-28 12:35:47.0 \| 2014-10-01 12:35:47 HD Request # 3 \| Using server: scdf2.sierracharts.com port 10149 \| 2014-10-01 12:35:47 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-10-01 12:35:47 Socket (2476) \| Connected. \| 2014-10-01 12:35:47 HD Request # 3 \| Sending historical data logon request message. \| 2014-10-01 12:35:47 SC Exchange Data \| Server Info - Server Name: SC Real-Time Server. \| 2014-10-01 12:35:48 SC Exchange Data \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-01 12:35:48 SC Exchange Data \| Logon error from server : Not authorized. \| 2014-10-01 12:35:48 Socket (2028) \| Shutdown and closed. \| 2014-10-01 12:35:48 SC Exchange Data \| Disconnected from the server. \| 2014-10-01 12:35:48 SC Exchange Data \| Data feed disconnected. Will reconnect. \| 2014-10-01 12:35:48 Socket (2476) \| Shutdown and closed. \| 2014-10-01 12:35:48 The network socket for historical data has been closed. \| 2014-10-01 12:35:48 HD Request # 3 \| Error downloading historical Intraday data for ESZ14. Historical data logon error: Logon rejected due to authorization failure. \| 2014-10-01 12:35:48 * HD Request # 3 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESZ14 \| 2014-10-01 12:35:48 HD Request # 4 \| Downloading Intraday chart data for ESZ14 to the file ESZ14.scid. Service: cme \| 2014-10-01 12:35:48 HD Request # 4 \| Download start Date-Time: 2014-09-28 12:35:48.0 \| 2014-10-01 12:35:48 HD Request # 4 \| Using server: scdf1.sierracharts.com port 10149 \| 2014-10-01 12:35:48 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-10-01 12:35:48 Socket (2480) \| Connected. \| 2014-10-01 12:35:48 HD Request # 4 \| Sending historical data logon request message. \| 2014-10-01 12:35:48 Socket (2480) \| Shutdown and closed. \| 2014-10-01 12:35:49 HD Request # 4 \| Error downloading historical Intraday data for ESZ14. Historical data logon error: Logon rejected due to authorization failure. \| 2014-10-01 12:35:49 * The network socket for historical data has been closed. \| 2014-10-01 12:35:49 HD Request # 4 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESZ14 \| 2014-10-01 12:35:49 HD Request # 4 \| Intraday download COMPLETE for ESZ14. Completion time: 1s \| 2014-10-01 12:35:49 Real-time Intraday chart data file updates started for ESZ14 \| 2014-10-01 12:35:49 Requesting market depth updates for: ESZ14 if supported. \| 2014-10-01 12:35:50 Using username 0 \| 2014-10-01 12:35:50 SC Exchange Data \| Connecting to the server scdf2.sierracharts.com. Port 443 \| 2014-10-01 12:35:50 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-10-01 12:35:50 Socket (2032) \| Connected. \| 2014-10-01 12:35:50 SC Exchange Data \| Connected to server. \| 2014-10-01 12:35:50 SC Exchange Data \| Sending logon request message. \| 2014-10-01 12:35:50 SC Exchange Data \| Server Info - Server Name: SC Real-Time Server. \| 2014-10-01 12:35:51 SC Exchange Data \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-01 12:35:51 SC Exchange Data \| Logon error from server : Not authorized. \| 2014-10-01 12:35:51 Socket (2032) \| Shutdown and closed. \| 2014-10-01 12:35:51 SC Exchange Data \| Disconnected from the server. \| 2014-10-01 12:35:51 SC Exchange Data \| Data feed disconnected. Will reconnect. \| 2014-10-01 12:35:51 Using username 0 \| 2014-10-01 12:35:53 SC Exchange Data \| Connecting to the server scdf1.sierracharts.com. Port 443 \| 2014-10-01 12:35:53 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-10-01 12:35:53 Socket (2476) \| Connected. \| 2014-10-01 12:35:53 SC Exchange Data \| Connected to server. \| 2014-10-01 12:35:53 SC Exchange Data \| Sending logon request message. \| 2014-10-01 12:35:53 SC Exchange Data \| Server Info - Server Name: SC Real-Time Server. \| 2014-10-01 12:35:53 SC Exchange Data \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-01 12:35:53 SC Exchange Data \| Logon error from server : Not authorized. \| 2014-10-01 12:35:53 Socket (2476) \| Shutdown and closed. \| 2014-10-01 12:35:53 SC Exchange Data \| Disconnected from the server. \| 2014-10-01 12:35:53 SC Exchange Data \| Data feed disconnected. Will reconnect. \| 2014-10-01 12:35:53 Using username 0 \| 2014-10-01 12:35:55 SC Exchange Data \| Connecting to the server scdf2.sierracharts.com. Port 443 \| 2014-10-01 12:35:55 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-10-01 12:35:55 Socket (2032) \| Connected. \| 2014-10-01 12:35:55 SC Exchange Data \| Connected to server. \| 2014-10-01 12:35:55 SC Exchange Data \| Sending logon request message. \| 2014-10-01 12:35:55 SC Exchange Data \| Server Info - Server Name: SC Real-Time Server. \| 2014-10-01 12:35:55 SC Exchange Data \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-01 12:35:55 SC Exchange Data \| Logon error from server : Not authorized. \| 2014-10-01 12:35:55 Socket (2032) \| Shutdown and closed. \| 2014-10-01 12:35:55 SC Exchange Data \| Disconnected from the server. \| 2014-10-01 12:35:55 SC Exchange Data \| Data feed disconnected. Will reconnect. \| 2014-10-01 12:35:55 Using username 0 \| 2014-10-01 12:35:57 SC Exchange Data \| Connecting to the server scdf1.sierracharts.com. Port 443 \| 2014-10-01 12:35:57 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-10-01 12:35:57 Socket (2476) \| Connected. \| 2014-10-01 12:35:57 SC Exchange Data \| Connected to server. \| 2014-10-01 12:35:57 SC Exchange Data \| Sending logon request message. \| 2014-10-01 12:35:58 SC Exchange Data \| Server Info - Server Name: SC Real-Time Server. \| 2014-10-01 12:35:58 SC Exchange Data \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-01 12:35:58 SC Exchange Data \| Logon error from server : Not authorized. \| 2014-10-01 12:35:58 Socket (2476) \| Shutdown and closed. \| 2014-10-01 12:35:58 SC Exchange Data \| Disconnected from the server. \| 2014-10-01 12:35:58 SC Exchange Data \| Data feed disconnected. Will reconnect. \| 2014-10-01 12:35:58