Support Board
Date/Time: Sat, 07 Mar 2026 02:24:56 +0000
Post From: Live data won't connect correctly
| [2026-03-06 16:26:03] |
| John - SC Support - Posts: 44982 |
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You have made a good connection to your live account with AMP, as your "Verified Until" date is showing as "April 5, 2026". The issue is that you do not have any exchanges active with our Denali Exchange Data Feed at this time. The reason for this is that you have not properly completed the agreements for the CME Group. As such, you were put into the Professional category and the non-professional exchange that you had active in February did not renew. An Account Support Ticket was generated for this, and you should have received an email letting you know that the ticket was opened. You can view this ticket here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1772252239487705611#ViewTicket At this time, you need to redo the agreements at the following link. Be sure to enter "AMP" for your "Clearing Firm" and enter your "Account Number" for that account. https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_CME Once those agreements are accepted, then you can activate the non-professional exchange options for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |