Support Board
Date/Time: Sat, 07 Mar 2026 03:14:16 +0000
Post From: can't place orders to Rithmic accounts
| [2026-03-06 15:57:25] |
| John - SC Support - Posts: 44982 |
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I have the Denali data feed. My chart is populating fine while connected but the DOM is stuck on an old price and is not moving at all.
We are not understanding this. If you have a chart updating correctly, then a Trading DOM should be working exactly the same as they are getting the data from the same location. When I place an order on either the chart or DOM the trading service disconnects.
We have had other reports of items like this. The other times this was due to a symbol somewhere in your Sierra Chart in which the system is requesting information from Rithmic. It makes no sense to us that Rithmic would disconnect in this case, but this is what we have seen. Refer to the following regarding this: Rithmic Trading Platform Service: Frequent Reconnections I have the Trade Service Log open while I place the order and nothing appears when I place the order, but when I reconnect I see this in the Trade Service Log:
2026-03-06 10:26:28.482 | Requesting order status for non-responsive order. Time since last action: 103.8 seconds | Symbol: MESH6.COM | TradeAccount: XXXXX | InternalOrderID: 62701 | Current Status: Order Sent and 2026-03-06 10:26:28.674 | Trading server did not acknowledge new order | Symbol: MESH6.COM | TradeAccount: XXXXXX | InternalOrderID: 62701 | Current Status: Order Sent This is showing that you are having an issue connecting to Rithmic with your Sierra Chart. There is nothing we can do about this, as the interface between Sierra Chart and Rithmic is owned by Rithmic, so the issue is something on their end. Our only suggestion is to try a different server and see if you are able to get a better connection with a different server. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |