Support Board
Date/Time: Sat, 07 Mar 2026 03:12:33 +0000
Post From: can't place orders to Rithmic accounts
| [2026-03-06 15:30:42] |
| User975660 - Posts: 5 |
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This morning I am unable to place orders to Rithmic Prop accounts. I have the Denali data feed. My chart is populating fine while connected but the DOM is stuck on an old price and is not moving at all. When I place an order on either the chart or DOM the trading service disconnects. I have the Trade Service Log open while I place the order and nothing appears when I place the order, but when I reconnect I see this in the Trade Service Log: 2026-03-06 10:26:28.482 | Requesting order status for non-responsive order. Time since last action: 103.8 seconds | Symbol: MESH6.COM | TradeAccount: XXXXX | InternalOrderID: 62701 | Current Status: Order Sent and 2026-03-06 10:26:28.674 | Trading server did not acknowledge new order | Symbol: MESH6.COM | TradeAccount: XXXXXX | InternalOrderID: 62701 | Current Status: Order Sent This happens with multiple prop firm connections. I updated Sierra Chart. Still have the problem. I placed orders on the accounts directly using Rithmic Trader Pro. The orders execute fine. I switched to my live account, using Denali Data Feed and CQG for order routing to the live account and was able to trade fine. The problem appears to be strictly trading with Sierra Chart on these Rithmic prop accounts. |