Support Board
Date/Time: Mon, 16 Mar 2026 23:35:12 +0000
Post From: CME Data Freezing
| [2026-03-05 21:40:25] |
| Sierra_Chart Engineering - Posts: 23225 |
|
These are simply due to Internet connectivity issues. This is not within our control. Refer to: Sierra Chart Teton Futures Order Routing: "Secondary Instance is Not Allowing Connections" Connection Error The issue is definitely with your Internet connectivity, and for the record, we monitor these connections from the other side of the world in New Zealand and there were no lost connections all day today with Teton order routing. Completely stable. We are not going to be looking at any logs. We would be wasting massive amounts of time looking at, logs related to Internet connectivity issues. We simply do not do that. Some users Internet connections are absolutely terrible. We were helping one user on a Wi-Fi connection and we were seeing latency, up around 250 ms or more and it was all over the place with variable timing. When it should have been consistently below 50 ms and be solid and stable. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-05 21:43:10
|